Hollywood Bowl Lakeside Reviews Summary

Bowling Experience

Pros:

• "The bowling element is actually really good, I like the set up and kids enjoy it."
• "It is an enjoyable couple of hours we spend there."
• "All is finally great after all those Years of asking multiple people to do this exact procedure, the display is correct, thanks to the professionalism of Andy and Terry 👏."
• "They maintain the place real good."
• "Great fun for kids and adults."
• "By far one of my favourite places to go for bowling."
• "The venue is wheel chair friendly and it has conveniently located rest rooms/ toilets just to the right of lane 22."
• "Bowling had to wait 20 mins for a lane. Personally would book again in advance."

Cons:

• "The screens that show the score still have not been calibrated."
• "Also during our 2 games across our 2 lanes, the screens froze in the middle of the game."
• "The starting letters of people's names cannot be seen on the display."
• "Was lots of fun if I'm honest. Very noisy there, you do get used to it though."
• "Too loud in the bowling area, can't even have a conversation with someone because of the bashing of the balls."
• "Bowling was booked for 4 but we weren't given a lane until 4.30pm because they were running behind schedule."
• "Bowling facilities and arcade are very good but service is awful and slow."
• "The bowling alley itself felt really tight and claustrophobic."

Customer Service

Pros:

• "Fantastic location. Good range of arcade game machines."
• "Very friendly staff and really like the system that allows you to order food and drink directly from your table or Lane via your phone."
• "I have changed the experience rating of my Review from 4 star to 5."
• "Wow the customer service from Tony was 2nd to none."
• "Great service from the team, had really good fun on Sunday."
• "We had a great night. Won a bottle of fizz & all the staff were friendly & helpful."
• "Had a lovely time, beautiful shiny centre. Was served by Emma at reception lovely girl very happy and was served by Billie joe at the bar was made to feel very comfortable by her."
• "Kaur was very welcoming & had great interaction with our little one, made it an very nice experience & a bit of fun for little one as a first visit for us, we will back again."

Cons:

• "The connected amusements however is a little disappointing, always seems a good portion of the games are in need of repair."
• "The games are fun but expensive and difficult."
• "Very understaffed, no one was at the desk when we arrived and no one was at the bar to order drinks."
• "The staff were a bit meh... constant back and forth trying to sort out issues."
• "Customer service is absolutely atrocious asked for help multiple times on a broken coin machine taking ten pound of my close friend."
• "No COVID 19 procedures in place. So many people walking around the arcade section without masks on properly."
• "Poor experience. Don't make any bookings if someone cannot make it."
• "We had a great night. Won a bottle of fizz & all the staff were friendly & helpful."

Facilities and Cleanliness

Pros:

• "It is bright and vibrant."
• "You pay for the games at the till located half way along on the left when you enter the venue."
• "Perfect venue for an evening out, decent size arcade with lots of machines and of course plenty of lanes for bowling."
• "Very friendly staff and really like the system that allows you to order food and drink directly from your table or Lane via your phone."
• "Great place for bowling. We enjoyed ourselves. Place seems clean."
• "When you enter you get that excitement and feel enthusiastic the bowling alley is very systematic."
• "The toilets were clean and the area had seating arrangements readily available."
• "Had a great time bowling, booked 2 games for 3 people. Was clean and well looked after."

Cons:

• "A great location within intu Lakeside, having been open for a few years now, it's starting to look a little well used and can do with a little revamp."
• "The toilets were filthy with no toilet roll and dirty tissue on the floor."
• "Could do with a deep clean as well."
• "The tables are old, balls kept getting stuck and the top of the cue were damaged."
• "An absolute nightmare to find, took us 45 minutes -it was 2 mins away- as it’s in the wrong place on google maps."
• "Tables left with leftovers for too long."
• "Its February 2023 half term and NONE of the games/machines are working."
• "The food is zero in terms of quality, price and much less the service at the table, everything always arrives cold and hard as a rock."