"Staff are always polite and serve with a smile, we love coming back 😊."
"Staff were friendly and helpful and all went without any issues."
"We were looked after by Dan and the team."
"Really good customer service - spoke to the manager, Charlie, and she was really helpful as we organised a football team party there and she was great on the night too, making sure all went well."
"The staff were friendly and helpful when providing us with good quality bowling shoes."
"Lovely staff.. they were quick to help and sort it out."
"The staff customer service we received before, during and after our visit was amazing; nothing was too much trouble for them and they were so understanding of our groups needs."
Cons:
"I have never come across so many staff who don't know what they are doing. Waited nearly 2 hours for food."
"Been there today, staff was pretty rude. They were literally angry that we were there, closed the tills 45 mins before closing."
"Incredibly rude staff, one in particular."
"Unhelpful staff is a common theme."
"The staff looked uninterested."
"Clueless, unhelpful management. Terrible experience. Will not be going again."
"No actual proactive attempt to resolve my issue."
Facilities & Entertainment
Pros:
"Nice place with friendly staff and each lane has a screen with totals as well as tips to help you hit all the pins."
"In addition to many other arcade style games this made the potential for a very varied experience."
"Following this the pool tables were well maintained and there were 3 meaning availability was not an issue."
"Just had the best time at bowling with my son and hubby. Great job refurbishing and crazy golf was fab."
"Worcester bowl has had a refurbishment recently and is absolutely amazing! Crazy golf, arcade machines, pool, karaoke and of course bowling!"
"The alleys were all clean and the place was spacious."
"There was also air hockey to amuse us whilst we waited."
Cons:
"Usually enjoy going here but last time there were a lot of kids at a party there who were running up and down screaming all the time, with the loud music too it was unbearable."
"Alley kept freezing after every ball."
"The venue is slightly dated but personally I think it adds to the charm."
"Arcade machines need attention though, steering wheel on the right hand Mario kart machine doesn't work and the scoring doesn't work on the right hand basketball machine."
"The lights and sounds here are almost overbearing, perhaps more suited for kids that way but not overly pleasant."
"The place is rather ancient and needs to be completely refurbished."
"Looks like it hasn't been refurbished in over 20 years."
Value for Money
Pros:
"Family bowling sessions are cheaper compared to others in the area food is reasonable priced."
"First time of going there, can honestly say it was brilliant.... fantastic value for money."
"Great deals on golf and bowling with student nights too. Drinks are well priced and a great range for both adults and children."
"Love this bowling alley, they are great with our autistic children and Fantastic value for money!"
"Party package was great value for money and kids loved it."
"Had a good time and 2.50 per game was great."
"For the 2 of us prices were just 3.99 per round of bowling which felt very reasonable."
Cons:
"It was smelly and very expensive for what you get."
"Been heat a few times now and the service is absolutely shocking they never have staff on the bar you over 15 minute to be attended to only to be served flat over priced cider."
"The beef chilli was not very spicy nor warm enough for my taste."
"Food is very greasy and not worth the money that they over charge."
"We also spent some money on the arcade games, but I always feel that these are very overpriced, so parents on a budget should avoid."
"Would have given it more but for two reasons. 1. balls kept getting stuck and we was on a timed game and didn't get the lost time back. 2. 200ml bottle of coke was £2.20 which is nothing less than a rip off."
"The bowling aspect was good, I cannot fault that. However, ordering pizza and fries at 19:05 on a Saturday night for it to turn up at 20:00 after chasing it twice is shocking."
Parking & Accessibility
Pros:
"Parking was easy to gain for free by entering car registration of your vehicle at reception."
"It is very easy to find and the staff are very friendly and helpful."
"The car park is a shambles."
Cons:
"Accessing it is a pain in the neck as it's behind other buildings with broken signage directing people."
"AVOID! Unless you want to end up with a parking fine due to technical issues their end!"
"BEWARE! going to this sham of a place will only result in you being issued with a car parking charge."
"I would just like to inform everyone that I have recently been fined £100 by Ocean Parking who control the car park. I was able to evidence that I was bowling with my daughter."
"Parking is a bit hit and miss."
"The lack of decent parking is a bigger issue - there is parking but it is always rammed due to a soft play place nearby also having limited parking."
"Avoid this company go into the town city for crazy golf and use tenpin bowling do not take the risk to park in their carpark £100 fine."