Tenpin Eastbourne Reviews Summary

Booking and Online Experience

Pros:

• "Booked ahead online went with my wife and two children for bowling."
• "Was busy when we arrived but we booked online which was good and easy to do."
• "Easy to Book online, and when arrived was quick through set up and tills and was bowling within 5 minutes."
• "The online booking was easy, with plenty of deals going on."

Cons:

• "Error pages, long forms, needing to know my home address for 2 games of bowling? Come on now."
• "Couldn't book online as no option to book for disabled concession so had to phone to book."
• "Tried booking on line. The return email within ten minutes to confirm booking did not arrive."
• "Telephoned 2 days in advance to make a booking... then you are subjected to two advertising campaigns on their services."

Food Quality and Service

Pros:

• "Food was better then you may expect and place was busy but everyone was having a good time."
• "Great food n drinks with ordering app, good for when you hire a pool table for an hour."
• "Very reasonable prices, I paid £5 each for a game, and this included burger and chips which was really tasty."
• "Had a great evening out with my family, Book online for a cheaper deal as turning up and paying was 40% more."

Cons:

• "Food ordered via the app after a 30min wait wasn't overly hot and the order was incorrect!"
• "Only a 4 star as I would advise not getting the meal and drink deal, the food (Burger) is atrocious."
• "The food was gross, burgers were dry cheese was like rubber, nuggets were chewy."
• "Food took an hour! We ordered food to eat while bowling and ended up asking for it to take home."

Staff and Customer Service

Pros:

• "Lots of staff to assist at the parties going on."
• "Took some learning disabled clients there (we do this every couple of months). They're always treated with respect by the staff."
• "Staff were quick to help us with everything, including when one of our girls dropped a bowling ball on her toe."
• "Staff are rude, don’t greet you just stare at you until you talk. Was waiting at the reception for 10 mins before someone came."

Cons:

• "Booked Lane for 4 people but staff only set one up and weren't overly helpful when requesting they update it."
• "Used this for son's birthday poor setting up of lanes, didn't get free drink, no dietary requirements met on the menu."
• "The staff is very angry, very unpolite, shouting all the time and way too incompetent to remember what you had booked."
• "The staff was very slow at serving and didn't seem to want to be there."

Facilities and Cleanliness

Pros:

• "Our son loved his t-shirt which he immediately put on. All went very smoothly."
• "We celebrated our son’s 8 birthday there and we have had an AMAZING time!"
• "Car park was a bit sketchy but once inside I was really surprised about how clean and modern it was."
• "Absolutely amazing bowling alley. Had a blast, lots of activities."

Cons:

• "Only thing that stopped it being a five start review was the state of the men's toilets they looked like they needed some serious money spent on them."
• "A basic bowling alley with an arcade and pool area and some laser tag. It has a lot but it is staffed by people that have zero motivation."
• "Don't like it a bit worn out. Barriers are up or down (not automatic) so have to be up playing with my daughter no overstep alarm."
• "The place was quite dirty and just generally felt unclean."