Banquet Records Reviews Summary

Customer Service

Pros:

• "The staff are friendly, helpful and knowledgeable."
• "staff are incredibly friendly and polite, the club nights are always a great place to go if you're in to indie or emo."
• "Always on hand to help with queries and any issues you may have."
• "The staff went out of their way to be helpful - totally amazing."
• "Excellent staff who are knowledgable & helpful."
• "Friendly, knowledgeable staff."
• "Whenever there has been any problem the response to my emails has been fast and helpful."

Cons:

• "To top that off, I emailed them asking for an update and they completely ignored me."
• "If you email them you get a passive aggressive reply from a 'customer service representative' called Ben."
• "No email or reason as to why."
• "Their response times are very slow."
• "Struggled to get a response via email and eventually got a refund."
• "I have received no update for over 2 months and they are very hard to get in touch with."
• "Lack of communication and willing to push the blame rather than accept responsibility."

Product Availability and Delivery

Pros:

• "I ordered a record that was sold out literally everywhere, but somehow Banquet managed to source it and send it to me quickly."
• "I ordered online, quick responses with emails, quick delivery."
• "Items arrive mostly within 5 to 14 days."
• "The record arrived very well packaged and in mint condition."
• "They get hold of a lot of exclusives and signed copies which you can't find elsewhere."
• "Even items that are out of print and completely sold out everywhere else."
• "They take pre-orders and can have stuff delivered to the store."

Cons:

• "Don't waste your time ordering from them online if you're expecting delivery of an item for release day."
• "Bought two records off their website, long story short they didn't have either records in stock."
• "Beware mail order!"
• "Seems like they are advertising things as in stock when they are not."
• "Things that are listed as in stock are very rarely available."
• "The problem seems to be that they allow you to order items that are not in stock."
• "I have never come across a record shop who doesn't honestly have stock of items advertised online."

Refunds and Returns

Pros:

• "I’ve requested a returns label to send the damaged item back and they will not provide but instead want me to pay to return the item."
• "The second time my order came through within three working days with an apology for the longer than usual delivery time."
• "Whenever there has been any problem the response to my emails has been fast and helpful."
• "Employees were super helpful, emailing back quickly and explaining what was happening."

Cons:

• "Ordered two Lumineers tickets and the concert was rescheduled soon after the purchase. I asked a refund as I was due to be out of the country for the new date and they refused to refund the booking fee!!!"
• "I received a special edition vinyl after ordering online and this arrived damaged."
• "Beware of the mailorder if something goes wrong. No communication, no response."
• "Beware mail order! My dinked edition order was received damaged due to the use of standard envelope mailer."
• "I had to send the item back to get it exchanged including having to pay the returns postage upfront."
• "All I want to do is cancel my order and get my money back but even that is proving difficult."
• "Disappointing to see the vinyl had been handled so carelessly."

Overall Experience

Pros:

• "haven't been there in years now but the staff are the best part of the shop, you'll get to know them like friends."
• "If you're looking for an independent record store that serves customers and serves the community, look no further."
• "Kingston is lucky to have this gem."
• "Unbelievable Record Shop! Great vibe, the best in-store and live shows and quality selection."
• "Easily the best independent record store I have ever been to."
• "Great community record shop."
• "An incredible independent record store, with a wide selection of music available."

Cons:

• "It's almost fraudulent! Watch out!"
• "Awful experience. Total scam website selling items they do not have in stock."
• "They will list anything on the site and take your cash, whether they have it available or not."
• "It feels very disingenuous and I won’t be ordering from them again in future."
• "Another disappointing online order."
• "Checked online, now out of stock."
• "A pretty poor service from this place every time I shop with them."