Featherstone Leigh - Kingston Estate Agents Reviews Summary

Customer Service

Pros:

• "Thanks Alliyah for her professional and prompt assistance throughout the rental process."
• "The people at Featherstone were friendly, professional and helpful throughout the entire process of securing a flat."
• "The whole team were friendly and approachable throughout, particularly Ollie and I felt there to be a collaborative approach to the sale of my property."
• "Charley West was incredibly patient and helpful at every opportunity and worked really hard to make the process as smooth as possible."
• "Very prompt on the phone, answering all my queries and worries and really felt they had my best interests at heart."
• "The staff was very helpful through the entire process. They were engaged, committed, and available."
• "All our requests were dealt with in a friendly, attentive and patient manner."

Cons:

• "Being part of a chain, i cannot begin to tell you the number of headaches and unnecessary issues we encountered as a result of buying a house through Richard at Featherstone Leigh."
• "The agent on my first viewing didn't know anything about the property, so I had to arrange another one."
• "After making a viewing appointment, no one showed up, and no one even bothered to inform me of cancelling/rearranging the appointment."
• "He never kept us updated on how things were going from the sellers perspective, he never communicated to the sellers what we had just agreed."
• "AVOID USING RICHARD AT ALL COSTS."
• "His attitude was so lackadaisical it was literally like he was asleep the whole time."
• "A severe lack of professionalism in both communication and attitude frustrated us greatly throughout our time with them."

Efficiency and Communication

Pros:

• "The whole process was so quick and efficient that I needn't have worried."
• "Communications were also excellent, particularly related to the viewings and utilising WhatsApp messaging to keep me updated."
• "The post-viewing immediate feedback is a great tool to help vendors get the most from viewings."
• "They use digitised processes wherever possible, meaning greater efficiency and less hassle all round."
• "With Rachel and Sarah help we managed to find and sign the new contract (with all additional check ups) just in 4 days !!!"
• "They use digital processes for signing papers and it saves you a lot of time."
• "Contact and communications to keep us informed were knowledgeable and helpful during these challenging times."

Cons:

• "Simply unprofessional After making a viewing appointment, no one showed up, and no one even bothered to inform me of cancelling/rearranging the appointment."
• "If they are not getting a fee from the process they will to the utmost to not respond to you, having to chase them numerous times for each issue."
• "Poor all-round, in essence, and disappointing to see such low standards be so evidently acceptable with an organisation such as this."
• "The service is an absolute joke."
• "I phoned three times to book a viewing on a flat to rent... I never received a call back."
• "When originally signing contracts with them, they sent our documentation to two other people on two separate occasions."
• "Engineers turning up unannounced (during coronavirus, too), and then when contacted to let them know they would put the blame on the engineer."

Professionalism and Integrity

Pros:

• "They have a really solid team that were a pleasure to deal with."
• "Overall my experience with Stephen has been extremely positive."
• "They have a level of integrity which far exceeds a number of other agents in the area who seem only interested in getting their fees."
• "We were mostly in the hands of Matthew Aboud, who was great. Very professional, very responsive and nicely enthusiastic when it became clear things were going well."
• "Our experience of working with Laura Emery and Tara Thorne has been extremely professional and efficient."
• "Jade is an excellent professional with a great knowledge in real estate."
• "The team was very professional and friendly."

Cons:

• "Why are your work computers visible from outside? Do you think you are such an important realtor that GDPR legislation doesn't apply to you?"
• "Breaching GDPR by including random email addresses alongside or instead of those relevant."
• "If you can't get the customer's (my) name right in any of the 4 e-mails you send, and all four of those e-mails had glaringly obvious mistakes in them, you can't really expect people to trust you with their money."
• "They have consistently been so unprofessional and having lived in numerous rented properties this is the worst experience I have ever had with a letting agent."
• "A severe lack of professionalism in both communication and attitude frustrated us greatly throughout our time with them."
• "We had to move our entire house into storage to ensure we didn't lose our sale and then rent in the interim as we waited for the sellers to return from their holiday that we had zero knowledge about."