Snellers Kingston Estate Agents Reviews Summary

Communication

Pros:

• "Always communicated throughout the viewing process and beyond."
• "Hannah was great at communicating with us in a timely manner."
• "Hope who understood our requirements, recommended the right property and was a pleasure to interact with throughout the process."
• "She was very responsive and had a caring attitude during our communication and the following properties viewings."
• "She had been very prompt corresponding with our needs. on the phone and email we never had to wait more than a few minutes."
• "All of our queries and concerns have been dealt with quickly and efficiently."
• "Thank you to Lilli Kelly for dedication and passion she put on her work.. She was prompt in answering my queries and very professional.. She helped me through the process and even after I moved in."

Cons:

• "Very slow response and not so much supportive. So, totally depends on PIC."
• "I am still waiting for my deposit to be returned. I have been waiting nearly 2 weeks with no information at all as to when it will be returned."
• "I had to pass my bank details to them at least 4 times to 2 different people, and multiple emails chasing this up."
• "Terrible service, the tall women, skiny, blonde with blu eyes was so rude with me and worse than that with my girlfriend."

Professionalism

Pros:

• "Rob's expertise in the field has truly shone through."
• "They are very professional, efficient to handle our property and quick to find the good tenant within 1 week!"
• "Lilli was a great agent to deal with who showed great understanding and knowledge about the local area."
• "Tom really helped me step by step through the process."
• "She is extremely friendly with great ideas and proving professionalism."
• "As a landlord, Snellers provide an excellent service both in finding suitable tenants and in delivering a first-class management service."
• "The team at Penney & Co Kingston have been brilliant. Very professional, helpful and especially accommodating around preferred moving dates and times."

Cons:

• "Super arrugant, no smiles at all, frustrated and full of anger."
• "However they are more expensive."

Customer Service

Pros:

• "This is the best letting experience I have so far!"
• "I would definitely recommend Alex and the Snellers team at Kingston."
• "I am very happy with Snellers Kingston, I can tell that they deliver an excellent customer service."
• "We were quite new to the experience of renting but the team at Snellers were very resourceful and always capable of answering our questions."
• "Jamie offered to come round on a Friday night to help me unpack and I found this frankly an offensively good level of customer service."
• "Our agent, Taylor, was promptly responsive to any queries we were unsure of and helped us every step of the way to make this opportunity easy and fun."
• "Because of the high level of service I would only consider renting through Snellers."

Cons:

• "Rent with this estate agents if you dare, but if you do read the small print, I had to pay 1300 pounds to get out the contract even though they found someone to replace me."