Address: 34 Barker's Butts Ln, Coventry, CV6 1DT, United Kingdom
Phone: +442476590298
Rating: 4.5
based on 148 reviews.
Customer Service
Pros:
"Having brought my pets here for check ups and for out of hours emergencies I can 100% recommend the pdsa."
"Both times I've been fitted in really quickly, lovely vet & nurse, really helpful and friendly."
"All the Vets, Receptionists and Nurses are such lovely, kind, friendly and genuinely caring people."
"The staff at the PDSA are brilliant in every way possible."
"All members of staff are friendly and so Helpful."
"Very caring knowledgeable staff."
"Fantastic service from the team at PDSA Hospital in Coventry."
Cons:
"I cannot believe how the receptionist spoke to me on the phone and then slammed the phone down on me."
"Very rude receptionist when I pressed the buzzer she answered with hello I'm on the phone with a attitude."
"The care for the pets is very good, the only reason I have held back 2 stars is because of one of the receptionist."
"Vets are rude and one woman in particular which discriminated me after she reversed into me while parking her car."
"One of the receptionists here was really rude which didn't help our situation."
"Shocking reception staff. Me and my father have been ringing since 9am for over 10 mins each time with it just ringing."
"The vets are lovely, however one receptionist did put me off with her bad attitude."
Cost & Accessibility
Pros:
"I receive discount in view of my age so i pay a very modest fee."
"VERY HELPFULL STAFF PAYBY DONATION UNFORTUNATELY MANY PEOPLE ARE A BIT MEAN HAVE DESIGNER CLOTHES RTC FLASH CARS FLASH PETS BUT ONLY WANT TO PAY PEANUTS FOR PET CARE."
"I have to pay as not on benefits, but much cheaper than my usual vets."
"Great lovely staff all great at what they do they work so hard to help people that are on any kind of benefits."
"The PDSA is invaluable to those on low incomes. The staff are beyond marvellous."
"Emergency night-time appointments are available all you have to do is call them."
"The pdsa are a charity that does amazing work. If you ever do use the service remember that they are a charity so any contribution big or small really helps out."
Cons:
"The charge of £140 pound for an out of hours visit is excessive and the waiting time was over an hour and a half."
"I was surprised to have to pay all fees and claim back but guess vets have had issues with non-payment in the past."
"No pet care experienced here you could be stood in the queue with your pet literally dying in your arms and they want £££££."
"But to get booked in now is so complicated. I was just getting sent around in circles on the phone and online."
"I was then billed nearly 900 pounds for a couple of hours work."
"One of our hens needed to see an emergency vet on a Saturday. What would have cost us about £100 at our vets to have her PTS and cremated and brought back to us cost £530 at Vets Now."
"I can't believe it has just cost me £286 for 10 minutes at the most just for the vet to guess what is possibly wrong with my dog."
Quality of Care
Pros:
"The vet on duty was very caring towards both my very ill frenchie and myself and my husband."
"Sadly we had to take our dear dog here on his final day. All the staff showed extraordinary compassion and sympathy at a very traumatic time."
"The vet was so good with my poor old cat....they was also so good with me...wonderful people."
"The staff/vets at PDSA Coventry were outstanding during the treatment & recovery of my little dog Millie."
"The vet Ed, explained at each stage, what was happening & treatment was needed, also how to give the medication, with a follow up phone call checking on Cinnamon's health a week later."
"The staff were kind, helpful and reassuring. I was able to phone for updates at any time."
"The care and attention i receive is amazing. Their examinations are thorough."
Cons:
"Had previously had my dog registered at another vet practise and didn't have the best experience with them."
"Lost my dog due to an unexpected accident... I do not have his paw print... all I get from the woman on the phone is attitude no reassurance."
"2 dogs from the same family received poor quality care, both overlooked for cancer and both put to sleep because after many visits cancer was found."
"He’s been in 9 times for the same problem which they said they aren’t finding the problem they are treating his symptoms."
"Absolutely disgusting place. Left my dog in a kennel full of his own feces didn’t clean up at all!"
"They just use back the original X-ray, he has serious internal bleeding. How non professional service and misleading information they have given to us."
"Prescribe medication that doesn’t work as they don’t read the history."
Facility & Management
Pros:
"Rang due to dog having swollen face. Asked to go in and area was clean and tidy. Friendly staff."
"Penicillin and painkillers have put him back on track, thank you PDSA, great service."
"Had to book an emergency appointment for a 13 week old kitten. Kitten got an appt and life saving treatment the same day."
"We went out of hours last night to have one of our beloved cats put to sleep...the staff on duty were so thoughtful and caring towards us and the vet was just lovely....would highly recommend!"
"It was refreshing to deal with vets that actually care about the animals left in their care and their prices are very competitive in comparison to others."
"My little dog passed away I called the pdsa hospital about 2.15 am they told me to take him to them as I wanted his ashes they were very calm and friendly let me stay with him for awhile."
"When we arrived a veterinary nurse came out to us... she went the extra mile, the way she treated our princess was unforgettable."