Birmingham (Oldbury) PDSA Pet Hospital Reviews Summary

Staff and Service Quality

Pros:

• "The staff were kind and knowledgeable. They understood how worried I was and kept me informed."
• "Really nice staff and vets, clear advice and quick service."
• "They were caring, friendly and kept us updated throughout."
• "Lovely modern building, the staff was welcoming and caring."
• "Great vets, looked after out doggy so well when he was poorly and helped us through one of the toughest decisions with nothing but love and empathy."
• "The staff here are so kind and helpful, we lost our boy here 2 weeks ago, it was a heartbreaking time but they were just gentle and understanding."
• "The staff at Oldbury PDSA were absolutely fantastic."

Cons:

• "Awful my dog had an ear infection they said it wasn't an emergency and my appointment was 9 days away."
• "Would never bring my animal here again. DISGUSTING."
• "End of the day came back with a euthanised kitten and a 500£ bill which I cannot pay."
• "2 years ago, we took our dog who had had a lump come. It was growing fast. The vet we saw didnt seem interested."
• "They judged me and was very predagist my dog eat something I don't know what or where he seemed intocsicated they hadn't even examined him and said he's eaten drugs."
• "Absolutely disgusting services from the night staff last night. Cared more about the money being paid straight away then the treatment first."
• "Keep your pets away from this horrible establishment. No care for the pets they only have their eyes on the money."

Communication and Accessibility

Pros:

• "Difficult to get them on the phone, but worth persisting."
• "Their social separation protocols were excellent - very reassuring."
• "They offered me an appointment almost immediately and was given excellent directions/guidance on how to find the surgery and what to do on arrival."
• "Spoke to Astrid in the middle of the night because of emergency with my dog. Was so professional and really helped me to relax and went above and beyond to get information from the vets for me."
• "I can't thank the vets and staff at this PDSA, helpful, kept me informed both now and during treatment needed through lockdown restrictions."
• "The premises are clean and well kept. The staff are polite and so grateful for any and all donations."
• "Had to rush my cat to the out-of-hours service after he went into seizure. The staff were friendly and efficient."

Cons:

• "Trying to get through on the phone is difficult."
• "To get through via phone is a nightmare as it kept cutting us off on out of hours."
• "The receptionist was so rude and a smile was out of the question."
• "It took ages to get through on the phone and when I arrived for the appointment I was waiting an hour."
• "do not rely on management because they do not care about complaints and giving them suggestions and improvement ideas to help them they are not interested."
• "This place is a joke! They left us waiting outside in freezing cold weather for over 2 hour's."
• "Awful experience with whoever it was who answers their phone. Told us out of hours care was £215 before they'd see our cat."

Financial Aspects and Value

Pros:

• "I was not pressurised to make a donation and when I offered an estimate of the standard fee it was received with genuine gratitude."
• "I don't get free treatment but I do get it at a reduced price and compared to a private vet the PDSA bet them all hands down."
• "These vet's are amazing considering its low cost or even free to some people."
• "Been going to a private vet for 4 weeks just high cost for 3 weeks then on the 4th week even more. And no progress for my dog one visit to PDSA and almost sorted brilliant people who know what they're doin."
• "Over the years I have had to use this vets various times due to financial hardship. They offer free or reduce priced veterinary care and you can choose to donate."
• "The staff are wonderful. If you receive housing benefit, even a small amount you can get care for your pet."
• "Very good place if you're struggling with finances."

Cons:

• "they charged me hundreds of pounds for repeated blood tests on my cat."
• "Wouldn’t treat my cat... unless I paid the private company working in the same building £290 just to be seen."
• "Absolutely disgusted. Rescued a pregnant stray cat and they apparently don't deal with pregnant animals."
• "I'm hoping some of the £900+ I spent goes toward fumigation."
• "Had to have my poor old boy put down last Thursday. Vet was wonderful. We were so distraught. It was out of hours. It was 9 o'clock. Went to pay and they charged me 313 pounds."
• "Never again, 8 week old puppy couldn't eat or drink or keep anything down... £185. Next day no change... Leave him there another night, £185 and hope he gets better or have him put to sleep."
• "My girlfriend took her dog to here in an emergency... but £800+ for bloods and an ultrasound is insane!!"