Vets Now Hospital Manchester Reviews Summary

Quality of Care

Pros:

• "Our cat Nettie was very well looked after and very thoroughly checked."
• "Every vet we spoke to was lovely and really cared."
• "On arrival feeling very worried the receptionist were great, and the medical team did an outstanding job."
• "Prompt, friendly and compassionate care for my poorly collie this weekend."
• "From the moment we arrived until the moment we left we were treated with such kindness and professionalism."
• "Receptionists and vets delivered such a caring service and were so understanding of the situation."
• "The people here are doing such great work and I can't thank them enough."
• "Our usual vet received very thorough notes and a really good handover from Vets Now."

Cons:

• "We did have quite a long wait but that is understandable with it being an emergency hospital."
• "Although we had a long wait it was very understandable as sadly there were some very poorly pets to be seen."
• "The only I was told at the clinic is that my dog has problem with her leg, something I already knew and for a painkiller."
• "The only drawback was there was a very long wait with a very wriggly puppy."
• "Unfortunately, since then my opinion has unfortunately been tarnished by the lack of assistance with my insurance forms."
• "The wait was not too long. But despite how expensive it was, the collar provided to prevent our cat from licking his wound was ineffective."
• "I was warned how expensive this would be by the person I spoke on the phone who was very polite but a least I hoped in a diagnosis."

Staff Behavior

Pros:

• "Staff were all very helpful."
• "Every vet we spoke to was lovely and really cared, and the staff on the reception were so nice as well."
• "Once we arrived the team were great. Receptionists, nurses and vets all very friendly and helpful."
• "The vet was patient with my (nervous) dog, very caring and knowledgeable."
• "They showed care and compassion throughout her time with them and we were kept up to date every step of the way."
• "The triage vet was informative & reassuring and once admitted we received calls from Charlotte twice a day."
• "Everyone we encountered at the hospital was lovely."
• "We were treated with such kindness and professionalism that is rare in today’s world."

Cons:

• "I got a call at 1130 at night, your dog has collapsed, should we stop trying to resuscitate him! Cold hearted person, no remorse."
• "Called up just to ask if they treat birds and explain my situation, the man I was on the phone to interrupted me and abruptly told me we don’t treat birds."
• "The reception staff and the vet were lovely, warm people and the service was quick and thorough. They gave excellent advice over the phone and in person and I cannot thank them enough for helping us."
• "The vet explained all options and her recommendation well, and my usually nervous dog was calm. Felt very much in good hands here!"
• "I was informed when asking questions that the vet did not have time to go into all the details."