RSPCA Greater Manchester Animal Hospital Reviews Summary

Customer Service

Pros:

• "I'm so grateful to the vet and all the lovely staff after giving treatment to my dog Marley."
• "A very kind member of staff took them off my hands."
• "They are so helpful and explain all the options regarding your pets problems. When you leave you are confident that they will do everything they can to fix it."
• "Staff were very pleasant, friendly and helpful."
• "The member of staff I spoke to was polite and understanding and we got our dog back completly unharmed and happy"
• "Always very clean. Staff are polite and helpful."
• "Thank you from my heart. I know PURDY's last moment felt safe and reassured."

Cons:

• "Waited for four hours from 1pm people had been waiting since 10am."
• "Horrible place, awful communication never would I take an animal there again."
• "We were greeted by a rude receptionist that spoke to me in a rude manor."
• "Staff was very rude and had an attitude, would not recommend taking pets here until staff sort their attitudes out and act in a more professional manner."
• "Found staff at reception unwelcoming and not very helpful it will be the last time I go there or donate anything"
• "Cannot get through by telephone, I tried so many times so decided to turn up. A rude receptionist said I had to phone to make appointment."
• "When your pet is sick you need a caring friendly face not a moody person."

Quality of Veterinary Care

Pros:

• "Expert vet clinic, compassionate and devoted to helping animals. Allows all people to care for their beloved pets especially those on a budget."
• "It is a wonderful place to take your animals, all dedicated to their well being, they don't charge the earth like most vets do, they are excellent and truly dedicated to their work."
• "The vets and staff all amazing peoples x thankyou for always being there for coco,gigi and tasha x your continuous care and treatment you give my dog coco is above and beyond x"
• "Vet and nurse were nothing short of truly amazing in all aspects of this highly emotional time."
• "The vets and students are so dedicated and concerned for the health and welfare of their patients, as well as being kind and compassionate towards the owners."
• "These guys are fantastic they tried their very best but my cat could not be saved they treated her and myself with total respect and kindness."
• "Brilliant service took my dog there a few years ago he was so weak that I thought I was going to lose him but they did the operation the same night I took him in and he recovered really quickly."

Cons:

• "So my cat got took here... never gave me exact cost... just pushed me towards the put him to sleep."
• "Just travelled all the way from Bolton to be told they only do stray ferrets when I rang them first and they said they did do pet ferret never been so angry in my life."
• "Absolutely appalling. I was referred here from my original vets so drove almost an hour with a very sick dog only to be turned away and told they don't see referrals after 4pm."
• "Complete waste of time. Twice we travelled a 23 mile round trip for a pre booked dental procedure and twice were turned away."
• "This place is a disgrace and its filthy and broken chairs in waiting area only good for vaccinations and flea treatment."
• "Wanted to put my cat down 3 times, went for 2nd opinion and definitely didn't need her life ending."
• "Took my very ill puppy to here waited five hours to be told they can not do bloods or xrays or help and to go and find a proper vet or wait and see if my puppy survived the night."

Accessibility and Communication

Pros:

• "For those people who find themselves with a family pet stuck between a rock and a hard place. Friendly staff for that hard choice in life, can get very busy so go early as you can."
• "We had a stray cat that turned up in our garden with an injured back leg, they came out within an hour and collected him."
• "Though the payments can sometimes be high... the prices are more reasonable than pay with private."
• "The RSPCA in Salford is excellent. I think the organisation should be very proud of itself for the service it gives to the pet owners of Salford."
• "Nevertheless, they are very down to earth & professional, who will listen to your concerns."
• "We fully recommend the hospital, a very professional and animal loving place."
• "While I didn't go here I called them, to tell them of an injured bird in distress, having given the details they attended, and gave good feedback."

Cons:

• "Very disappointed. Rang them, got a recorded message re how they are operating at the moment with regard to Covid restrictions."
• "If someone would answer the phone it would be better."
• "It’s so hard to get hold of anyone, no one answers the phones, the building doors are always locked."
• "I TRIED TO CALL THE RSPCA BUT I didn't get too speak to anyone as THEY HAD A MESSAGE ON THE PHONE THEN I PRESSED A BUTTON TO THE DEPARTMENT FOR EMERGENCY CARE, the phone ring three to four times then cut off."
• "They promised to phone me back and let me know. 2 days later..... no phone call, they are not answering my calls."
• "NEVER ANSWER THE PHONE - However they can afford to pay Directors £160,000.00 + per year so why can't they pay people to answer the phones for suffering pets and wildlife?"
• "Impossible to get through on the phone; been trying for over 3hrs"

Cost and Financial Considerations

Pros:

• "Medications prescribed and all at reasonable and affordable costs. Payment plans discussed if needed."
• "Good place to take your dog if they are poorly and your on benefits treatment at discounted cost though the queue is always out the door so get there really early."
• "Excellent dog's went for their annual injection if you go on Wednesday morning up to 12 noon you are seen to very quick and the cost is £10 for each dog."
• "Fantastic service. Always there to help pets to get over there illness and injuries... they will take care of your pet for a small cost."
• "Lovely caring staff, who place the care over the money."
• "Without these kind people at the RSPCA we'd have been landed with a very expensive vet bill."
• "Totally needed places like these to help people who cannot afford to pay the vet bills throughout the vet industry which are extortion prices."