Address: Unit 4E, Freshfield Industrial Estate, Stevenson Rd, Brighton and Hove, Brighton BN2 0DF, United Kingdom
Phone: +441273692257
Rating: 3.9
based on 170 reviews.
Quality of Veterinary Care
Pros:
"Céline is a fantastic vet and genuinely cares and we're so pleased to see that she's managed to grow the team of exotic vets."
"The vet was lovely and she took her time to do an excellent thorough examination."
"The Vet and Alice were amazing- truly amazing – so knowledgeable and so helpful."
"The exotics team at Coastway attended to our peach face lovebird Mr Chips with a high degree of care and skill."
"Thankyou so much to the wonderful staff at Coastways Brighton especially Christos the vet for doing an amazing job of removing a large tumour."
"The team are amazing and the vet managed to unblock him without sedation."
"Fantastic vets don't know what I would of done without them."
Cons:
"Ridiculous procedures. Refused an emergency appointment because of a *settled* debt which they've failed to clear from their system."
"Our dog had a massive seizure 5 years ago and we took him to Coastways, we we’re told 'this is nothing to worry about'."
"Was told my 15 year old dog needed a general anaesthetic for tooth extraction... but no tooth extraction needed and £750."
"I do not understand why upon admission the camera was not used to examining his throat that would've been a better use of the over £600 they charged."
"Bad communication, never explain anything for normal or exotic pets."
"I was treated awfully, and they only take advantage of your distress and love to your animal."
"Excellent service from always very helpful staff."
"The reception staff are also very helpful, so definitely recommend them."
"Pedro is always amazing with her and puts us at ease and the reception staff are always very welcoming."
"I was called twice, or more times, a day to update me on his condition and all of my questions were answered with patience and thought."
"Customer care is perfect, especially Jenny."
"Everyone is so caring and friendly, they always remember my dog's name and she's always made a fuss of."
Cons:
"Another large strike for this practice now is the reception staff. Especially one in particular “Kerry” is the most unprofessional uncaring unhelpful person I’ve ever dealt with."
"I was not seen until 12.00 with no apologies for delay whilst waiting in a reception area that was like an oven."
"When we took our puppy in for an X-ray we called 4 hours later for an update the receptionist was utterly rude telling me 'your dog isn’t the only dog in our care don’t ring the phone again a vet will call you.'"
"The guy was making things much worse by trying to justify the situation with excuses."
"I was told I needed to give 2-3days notice and as I needed these quicker it would need to be as an emergency prescription which would cost an extra £24."
"Money making machine! My cat had been very poorly for several days. The vet gave her 2 injections and said she didn't know what was wrong with her."
"Crooks! All they care about is money."
Facility and Accessibility
Pros:
"Firstly, their surgery is huge with a massive airy waiting room."
"They are always available which is so vital in emergency situations."
"Secondly, they are open 24 hours and always ready to help."
"The level of care at Coastway is fantastic and a massive plus is that they do their own out of hours service."
"The out of hours clinic is excellent too."
"Coastway gave me an appointment straight away."
"They have always fit my animals in fairly quickly & are there almost instantly for emergencies."
Cons:
"This place used to be amazing! But since covid it has taken a massive step backwards."
"Never use, they only seem to care about the business, not the animals and I'm not the first person to say it."
"This place doesn’t even deserve half a star!"
"I would never use them again after the treatment my dog received."
"Over time the familiar faces all disappeared as did the warm welcoming environment."
"After today I certainly don’t want to go back!"
"During (Coronavirus) - a time where most people have had a drop in wages and are being furloughed this veterinary service is still charging £95 JUST for a consultation on a bank holiday and £45 for a phone consultation."
Value for Money
Pros:
"Also, the cost was very reasonable."
"The team instantly offered their ongoing support which resulted in the insurance company changing their minds and promising to pay out for our claim."
"Jenny who was so kind, empathetic and really made an effort to be transparent about the costs and realistic options they could provide given my financial situation."
"And they are very reasonably priced too."
"The petplan, which covers two check-ups, vaccinations and flea/worming treatments each year, is very good value for money."
"This is why it costs money, and this is a service worth paying for."
"Pets are expensive!! They aren't covered on the NHS!"
Cons:
"I can’t believe people are complaining how expensive it is. Having a pet is extremely expensive."
"They charge too much for their services."
"I thought there 400% mark up on their prescription medicines, was a joke."
"Do not go for the puppy plan, they will put the most expensive flea treatment on your plan."
"Brighton branch is very commercial and seems a greedy practice. Charged £167 to euthanise a rescue chicken, said it was an exotic pet!"
"Coastway seems to be a making money machine with no compassion or understanding."
"Lost trust in them, they are only interested in money."