Address: 64 Heyford Rd, Leicester, LE3 1SR, United Kingdom
Phone: +441162558731
Rating: 4.7
based on 139 reviews.
Staff and Service Quality
Pros:
"The vet's and staff do a wonderful job...very professional and caring people."
"The vets & nurses were excellent throughout."
"Caring and very understanding people who work there. Gave me and my family all the time we needed with our dog, in his final moments with us."
"Fantastic people. Wonderful, super professional care, hospital of the highest quality."
"Always go above and beyond to help my pets. Friendly receptionist staff."
"Really helped out with my dog, emergency and normal appointments, always there even when shut for help and information on what to do when you need some advice."
"The staff are amazing, from reception to nursing to the vets they are all very supportive, professional and treat animals with the utmost care and respect."
Cons:
"I paid a lot of money and all I got was a poor service."
"Not liking the new way the pdsa are operating due to Covid.. I had to wait for a call back which didn't happen till the next day."
"We were charged £300 for the 6-hour service. Then at 7 AM we took her to another Vets and were told the same (oh! you read the notes), at a cost of another £150."
"I have had pets for nearly 30 years now and never have I had the misfortune to come across a more uncaring vets."
"The only problem i have is the waiting time and the waiting area being very packed that i struggled to find a place."
"The same couldn't be said of the vet unfortunately, who was very brief and to the point with us."
"This place is alarming in its total lack of care for sick or injured animals. It reeks of incompetence and the vets show a very limited knowledge in treating the animals."
Facility and Accessibility
Pros:
"This is a well-equipped pet hospital, it's not just for people on benefits either, their fees are appropriate and usually a lot less than your average vets practice, it's run by kind and helpful staff and is always clean and has ample parking."
"Had to say goodbye to my little hammy, I'd never been there before but they were very friendly and understanding and supportive."
"Clean waiting area."
"Parking is available on-site."
"Called to re-register after 1 of my cats was bleeding badly from his foot, they registered me over the phone and gave me an appointment within 20 mins of calling."
"Staff lovely and very helpful. They do give you a bill, but just so you know the true cost and I gave as much as I could."
"The staff here are absolutely amazing. My cat broke his leg and they were so good letting me go back and see him before his operation etc."
Cons:
"I got there 5 min b4 my appointment and ended up waiting an hour to he seen."
"The only problem i have is the waiting time and the waiting area being very packed that i struggled to find a place."
"Cud do with waiting area being more cleaner...always feel dirty WEN I come outta this place."
"Long waiting times unfortunately. Cat designated area always full of dogs."
"We waited for an hour and a half for our appointment, it would of been ok, if we'd been told that, we would've been able to go out and stretch ours and our furbabies legs... Also, two pets were put to sleep, I, actually, saw them covered with the blankets, when the owners came out."
"Unfortunately the 40+ minute wait time is a bit of a nightmare."
"Too small a waiting area, hectic and a little hazardous with some owners not being in control of their dogs, I would say all pets should be in a cage not on leashes."
Value and Cost
Pros:
"Good value, should be appreciated more, especially when other vets charge way over the top prices."
"Affordable for all and great quality of care given to our furry friends."
"The PDSA is a low cost service and in some cases they only ask for a contribution."
"They are just the same as a normal veterinary practice but are there to help people on a low income so they can get treatment when needed."
"Fantastic Charity to help Animals in need of medical attention. Staff are helpful knowledgeable and you can see they do their job for the animals."
"Kind, helpful and knowledgeable staff. Affordable for all and great quality of care given to our furry friends."
"They Get No Funding From The Government - Money From People Who Can't Afford Full Vet Bill's Or PDSA Left Money By Family Bereavement, And By Donations Given To Keep PDSA Going."
Cons:
"I know it's a charity but look into the finances of the PDSA and you will find that it makes a lot of money."
"The Chief Executive earns over a hundred and eighty thousand pounds a year."
"We were charged £300 for the 6-hour service. Then at 7 AM we took her to another Vets and were told the same (oh! you read the notes), at a cost of another £150."
"Wonderful vet's and all the staff too. I have however of late struggled with the new chargers that have been put in place."
"Found to be quite uncaring towards my dog she needed treatment asap but did not want to help unless we paid in full before treatment."
"If the cost of treating the animal is too much this place will simply kill them."
"AVOID IF POSSIBLE!!!!!! I had a very bad experience, my cat was injured in a car accident. And was still moving around and other than a little pain he was fine, they told me to put him down if I never had funds straight away!"
Support and Compassion
Pros:
"Can't fault PDSA on anything, My cat passed away at home and they where so thoughtful and sensitive."
"What a great place they took such good care of my dog Winston when he had to be put down due to cancer they were so kind and understanding they tried so hard to help him."
"Spoke to the vet within a few hours over the phone and took a urine sample in for my dog and got medication all sorted the same day."
"Despite the current Corona Virus guidelines in place at the minute, the pdsa could not of been more helpful with my poorly guinea pig!! Super customer services!!"
"Very friendly staff...they was very supportive and helped me with the cremation of my dog and didn't rush me."
"They saved my kittens life! I am so grateful to all the staff that was looking after him for the 4 days he was in!"
"The staff were absolutely lovely, and even sent me a card afterwards which is so thoughtful for a pet owner."
Cons:
"Couldn't get through and advise on line is that no help us available."
"Poor customer service she was rude on the phone and because I wasn’t on benefits she wouldn’t help on giving me advice on my sick cat."
"Sadly we were unable to have our dog seen after a nasty fight with two other dogs. They did give us some medication for her but I think they should have checked her over in person."
"The nurses vets do a great job...reception staff the old women not so friendly."
"We did not have a great experience here at all. Our cat was admitted overnight via vetcall for fluids and when we came to collect her the morning after, we were asked to pay, despite being reassured the money was to be claimed through our pet insurance by the vet the night before."
"They are, however, not taking new referrals due to having staffing shortages."
"Tried to get an appointment for my dog with a bad ear infection... Short staffed emergency only when phoned."