Five Guys Reading Reviews Summary

Burger Quality

Pros:

• "Awesome burgers, infinite amounts of fries and all the customisation you'll ever need."
• "Became my favourite burger place💯🍔.. everything was so fresh."
• "First of all you go there for the burgers which are meticulously put together without falling apart (love this)."
• "The patties eaten, were fresh."
• "Exceptional burgers. You can customise then to your liking."
• "Honestly, it was the best burger I have ever tried."
• "The burgers are so good - handmade and just to your liking."

Cons:

• "The various flavours tend to taste the same."
• "The burgers here were just so-so and they had a double patty."
• "Dry patties with not much flavour, burgers were wrapped in foil prior to serving and ended up squashed."
• "The burger itself was mediocre."
• "The burger was dry and just tasted like minced meat and was tasteless."
• "Burger was tasty but overcooked and the burger bun just turned into a doughy clump in my mouth which then distorted the taste of the whole experience."
• "Really not that impressed, the burger itself was basically tasteless and all the ingredients made the burger bun wet and sloppy."

Service Experience

Pros:

• "The staff always serve with a smile - Harold and Joshua are names I remember in particular."
• "Tasty food, good portion size, unexpectedly great service ✌️."
• "This branches service is friendly and fast; the order is freshly made and clean open kitchen."
• "Friendly, helpful staff."
• "Cajun chips/fries were cold, requested them to replace and they did it with a smile."
• "Staff are buzzing, atmosphere is town to their service and professionalism."
• "Superb service shout out to Kevin who served us today."

Cons:

• "I do have to mark them down for the staffs habit of shouting out your order number at top volume."
• "I’m not the covid police, but most of the staff had masks under nose."
• "Service was rude and the food was terrible and way too expensive."
• "Service is non existant for a burger that is easily triple priced."
• "I was so disappointed with the service which was slow."
• "Never come back again! I ask cashier explain what is included in a burger, or they have meals, she start shouting!!"
• "Staff isn’t always friendly and feels under pressure even if there is no queue."

Price and Value

Pros:

• "You're not going to take someone here on a date, but I can't think of anywhere I'd rather eat for twenty bucks."
• "The BEST Burger & Fries ever! Don't listen otherwise!"
• "Order fries and they give you almost double extra, at no extra cost."
• "The milkshakes have real fresh mashed banana."
• "Good place for a burger made to how you like it, you get lots of chips too."
• "Then you have the fries which are great and massive portions."
• "The selling point for me is definitely their chips - cooked in peanut oil and they provide enough to feed a rugby team."

Cons:

• "Way too overpriced in my opinion, if I'm charged almost £10 for a burger (which doesn't include chips or a drink, they are separate costs) then I kinda expect something a bit more upmarket."
• "Two people can expect to spend close to £30 if both order regular sized burgers, a side of fries and a soda."
• "Bacon & cheese burger should be around the £5.50 mark not the nearly £9 that it is!"
• "Decent fries, burger was alright but I wouldn't say the meal we had was worth the £35 we paid for it."
• "Very over prices, £56 for two adult burgers and two kids size with fries."
• "2 burgers 2 fries and 2 milkshakes for £37 what a joke."
• "The food is ridiculously overpriced."

Atmosphere and Cleanliness

Pros:

• "Very beautifull place."
• "This one is clean and tidy."
• "The cleanliness is very good."
• "The resturant was clean and tidy and there were always a couple of members of staff around cleaning and keeping the place spick & span."
• "The place is always clean whenever I visit."
• "Nice seating area with views of the riverside."
• "Atmosphere is great, located at the top floor with riverside view."

Cons:

• "Facilities seem a bit dated."
• "Not wonderfully clean tables, but not rank."
• "It feels industrial and basic."
• "The restaurant is way too noisy because the music is very loud."
• "Lastly you can tell a restaurant by its toilet and it was absolutely filthy, no one had been into clean."
• "Unclean store."
• "You'll be in an open space feeling your where shoppers walk to get to the various shops."