Five Guys Ashford Designer Outlet Reviews Summary

Food Quality

Pros:

• "Food are all yummy. Fries, burgers, hotdogs and definitely milkshake."
• "Great food, helpful staff. Well worth checking out if you fancy a beer and burger."
• "The food looked fresh and was nice. Jalapenos were forgotten from one meal but it was not too much of a problem."
• "Delicious food cooked fresh to order. Really tasty and the service is excellent."
• "Food was tasty, but two mistakes were made on our cheeseburgers."
• "Five Guys delivers flavorful, juicy burgers with a range of free toppings. The hand-cut fries are crispy and delightful."
• "The burgers and chips are delicious. It's great that you don't have to pay for any extra toppings."
• "The food at Five Guys can never be faulted and you do pay a premium for the quality."

Cons:

• "Average food, not fresh."
• "Burgers were okay but a bit dry, like they weren't freshly cooked."
• "The food was good but you guys really need to take better care of cleanliness."
• "Burgers wasn’t as tasty as what I had before, it could be because it was rushed."
• "The milkshake was awesome as always but the burger was luke warm and the fries weren't the usual taste."
• "Food wasn’t cooked properly and you could still see red in the burger."
• "Burger warm and soggy kept in silver foil. I've had better for less money."
• "Food was dreadful definitely not worth the money, chips were cold and burger looked like it was thrown together."

Customer Service

Pros:

• "Staff were friendly and helpful when I asked if I could have some water to take some medicine."
• "Great food, helpful staff. Jumped to help when I thought I left my phone."
• "The young lady who served us was superb recommending large chips for the 3 of us rather than individual portions."
• "Honestly a great experience all round. Never had an issue in this location. Staff friendly and always busy."
• "The normal five guys experience, fairly fast food to take away or eat in. Always prepared on the day."
• "Wonderful friendly staff, quick turnaround on the food and drink, well made to order."
• "Love the fries... The Staff, one man in particular were fantastic, helpful and kind."
• "Such friendly staff and very helpful, when trying to choose from the vast amount of options to add to the choice of what to eat and drink."

Cons:

• "Don’t even bother trying to contact customer service if you had an issue with your order."
• "Our issue was that one person from our group needed her food liquidised and the staff was not allowed of confident to help us."
• "I ordered 2 Large Fries on Deliveroo with my order and they forgot them."
• "I ordered a cheeseburger, toppings all the way no pickles. The cashier mistyped the order and only wrote no pickles."
• "Ordered to take away and when I got home the burger was completely raw, I've had to throw the whole lot away."
• "Workers looked very miserable and wasn't friendly at all, definitely won't be coming back again."
• "Order a cheeseburger, toppings all the way no pickles. The cashier mistyped the order and only wrote no pickles."
• "We ordered 2 x burgers 2 x chips 1 x hotdog for over £30 and all we received was a hotdog that had the wrong ingredients."

Price and Value

Pros:

• "Great food at a reasonable price and never have to wait for too long. This is our restaurant of choice when shopping at the designer outlet."
• "Please don't remind me that large fries feed 2 to 3 people. Other than that, it was slightly too expensive tasty goodness (but worth it)."
• "It was just about OK, no social distancing going on, tables not cleaned well between customers. The food was poor."
• "I do love a five guys, the food is usually brilliant. The milkshake was awesome as always."
• "Went for lunch recently, firstly the service is friendly and quick. Now the food, it never disappoints fresh burgers cooked to order."
• "The burgers, chips and milkshakes are just delicious. I'm not a huge fan of the 'fast food' vibe if you choose to eat in."
• "Had the bunless burger and the wrap held together better than usual. Lots of fillings and quick prep."
• "The burgers are a step up from McD but the prices are way too high, e.g. £4.50 for regular fries and £5.25 for shakes."

Cons:

• "It is rather expensive at £59.60 for 2 cheese and bacon burgers, 1 cheese burger, one cheese and bacon hotdog, one large fries and 3 fizzy refills."
• "poor veggie options and considering everything is cooked fresh, the mushrooms looked tinned and grey in their veggie burger option!"
• "I'd normally give 5 stars we love a 5 guys! But this one was a let down! Our burgers where cold and to be honest tasteless!"
• "Knew they were over priced but seriously our food was substandard - I ordered a hot dog which was burnt and not even a proper sausage."
• "The burger and milkshake were nice, the kids hot dog wasn't. For a fast food restaurant it was about average but the food was priced like a proper restaurant."
• "The food at Five Guys can never be faulted and you do pay a premium for the quality. However service was pretty slow."
• "The burgers and chips are delicious. It's great that you don't have to pay for any extra toppings. However, it is very expensive."
• "This establishment is it a bit expensive for fast food but worth it i ended up having a cheese burger and a hot dog and my family of three plus me had loads."