Gourmet Burger Kitchen (GBK) Reviews Summary

Staff Service

Pros:

• "Very friendly and helpful staff."
• "Service was fantastic!"
• "Thanks a bunch to our lovely waiter Arj."
• "Service was efficient."
• "The service was amazing and the Best burger we ever had."
• "Food and service are always great."
• "The staff was friendly and always with smile on their face."
• "GBK has always been great with their food."

Cons:

• "Slow service when busy (25 minutes after finishing before we could pay and leave)."
• "This time when I complained the staff brushed it off."
• "The supervisor serving me did not even ask how our meal was."
• "Really bad service, my chicken burger was burnt and tasted bad."
• "The staff working seemed extremely grumpy, borderline rude."
• "The staff were chatting at the bar while many tables needed clearing."
• "Staff seemed to not be that bothered about keeping the restaurant tables clean and tidy."
• "Despite being quite quiet there were a few dirty tables and food on and under our seats!"

Food Quality

Pros:

• "Food was delicious and service was fantastic!"
• "Everything was decently priced and we had a great time here!"
• "Awesome burgers, always a great size."
• "Had a superb meal out with my friends!"
• "Good choice of burgers and sides cooked perfectly."
• "Really great food and great service!"
• "I love good quality meat and their beef/lamb patties are amazingly delicious."
• "The best burger place in the UK is GBK."

Cons:

• "The food took around half an hour to come out with my burger being seriously undercooked."
• "The prices of the burgers have gone up and I think the sizes of them has gone down."
• "One star is too much, my wife had the chicken burger which was so tough she took the chicken out."
• "The chips were poor and if you’re going to sprinkle spices stuff all over the chips write it on the menu."
• "My chicken burger was burnt and tasted bad."
• "Burger not worth the price. The restaurant is nice but unfortunately no one checks the cleanliness of the menu!"
• "The food was overpriced and not great, burgers tasted bland and chips were undercooked."
• "The starter arrived before the drinks, which is never a good thing."