Archie's Reviews Summary

Customer Service

Pros:

• "Quick and friendly service."
• "One of the ladies at the desk was always friendly to each customer."
• "The staff every time have been very friendly and pleasant. Helpful and a nice interaction."
• "Staff are good; friendly and helpful."
• "Haji went out of his way to deliver excellent customer service."
• "Ibrahim, who was very helpful, he provided good customer service."
• "I was served by Dec on the 22/08/2021 and his service was outstanding. He was polite, friendly and extremely efficient."

Cons:

• "Ruined my families meal. The cashiers screen was not working on the customers side so we could not see the mistakes the cashier was making."
• "The service was rubbish."
• "The food is average however, the service is disgusting."
• "The service felt slow compared to McDonald's and the value for money didn't seem that good in comparison."
• "The Most RUDE staff you can ever Encounter."
• "Very bad service, took around 45 minutes for 1 shake."
• "Shockingly Poor customer service, the guy serving me was so rude."

Food Quality

Pros:

• "Food was awesome, hot buttermilk chicken sandwich and crispy crinkle fries."
• "The food is always great, the burgers, wings, waffles all great."
• "The food at Archies is consistently good."
• "Great place for American diner style burgers and shakes. Atmosphere is always great."
• "The burger was juicy and tender and didn't have the meaty smell! Cheese was melting hot and the hot sauce was spicy which i liked."
• "Amazing place for burgers and milkshakes, something different compared to normal UK fast food."
• "The burger was one of the tastiest I have ever had."

Cons:

• "Just paid near £5 for THE SALTIEST chicken burger known to man!"
• "The Hot Chick Burger tasted like sea water salty & Sour."
• "Food didn't taste like an archies meal usually tastes like."
• "Food is oily and too salty. Crispy chicken buger just tasted nothing but just salt."
• "Everything was extremely salty, small portion and thrown together."
• "The cheesy fries tasted like artificial cheese."
• "The beef and chicken burgers we ordered were dry and stale."

Price and Value

Pros:

• "Sue it's not as cheap as McDonald's but the quality is 100 times better."
• "Don't be put off by what look at 1st glance high prices, it's worth it."
• "Prices are relatively cheap."
• "Delicious and fair prices, definitely recommend."
• "They provide 10% discount to students."
• "Discounts available for student (10%)."
• "The food is pretty good and reasonably priced."

Cons:

• "Everything is separate prices and it's overpriced."
• "The deserts are good but are over priced and over hyped so caution is advised."
• "Although they have now become a little pricey considering its a take away."
• "Shockingly overpriced for a very average experience."
• "Everything is pricey, and we were charged higher at the till than the menus stated."
• "One of the most expensive burgers in Manchester. Not worth the price."
• "The place is very over priced for what it is 100% no value for money."

Cleanliness and Hygiene

Pros:

• "However it’s very clean and great place to take pictures."
• "Tables were clean, floor was tidy, great designs and a place where are already planning on returning to."
• "Personnel was nice and the place was clean."
• "One thing that stood out was that they have a nice seating area, full of booths so a great place to dine in."
• "Has very spacious seating area."

Cons:

• "Bathroom was dirty not all impressed by their hygiene."
• "The single, unisex toilet was left in a disgusting state, urine all over the floor."
• "The toilets were horrible and were not clean at all."
• "My main gripe is with the cleanliness of the inside seating areas, it definitely needs a revamp..or even a wipe down!"
• "The toilet was very dirty and wet."
• "The place was a bit on the dirty and messy side."
• "The entire staff at archies were looking at us when we were eating the second portion of tenders. not a nice experience."