"Friendly service, tasty panko-fried chicken burger, beef burger a bit dry but overall really delicious when paired with chunky fries and halloumi bites."
"Food delicious and reasonably priced."
"Better than I expected for a burger bar."
"Food was also excellent as usual!"
"The burgers are good, and worth the price."
"Love their skinny fries (Rosemary in particular) - The veggie original and Californian in equal measures are good Vegetarian options to go to."
Cons:
"Food often arrives cold and portion sizes shrinking."
"Sometime I end up with under cooked chips and they run out of vegan milkshakes which is a shame."
"All 4 meat patties are over cooked! it’s terrible, won’t order again."
"The quality of food far below the usual gbk I'm used to."
"The burger I ordered was too dry and burnt on the outside, it was supposed to be medium cooked."
"The food when it arrived was not pleasant and the falafel burger was the worst I’ve ever tasted."
"The burger was over cooked and fries were soggy."
Service
Pros:
"Given all the stars due to the current team there ✨️ always ready to welcome customers, good energy and vibes from the manager and her team you can tell you works hard."
"The assistant manager runs the place so well she might as well be owner."
"Staff really nice and attentive."
"Fantastic customer service from the whole team. Right in the heart of Guildford, which was very convenient as well as an exceptional meal to go with."
"Good service with very polite staff."
"Couldn't wish for more helpful staff, so accommodating. Wonderful service. So helpful. Best Branch!!!!"
"Great service from Matilda and Jacob, all smiles, so polite and patient."
Cons:
"Appalling service from the assistant manager."
"The guy could hardly speak English."
"The guy serving us just seemed annoyed that we walked in."
"Rude rude man who just wasted 1.5 hours of 5 peoples time."
"Manager took our order. again had attitude and was rude!"
"Eat here often. Usually excellent. Today staff ignored me for five minutes and were then condescending and rude on two occasions."
"The staff (especially the lady) was very rude. Our order was delayed around half an hour, once we asked for it she responded not informative and she was very rude because we didn’t thank to her."
Ambiance & Cleanliness
Pros:
"The company has decorated the restaurant well, very cool interior."
"The place is friendly, just very simple and calm for an afternoon burger!"
"Great place to eat, especially appreciated that all burgers can be ordered 'naked' and the bun is replaced with a fab coleslaw and salad."
Cons:
"Can't tell you what the food is like. I sat at my table looked at all the food on the floor and dirty cups at the ordering station."
"The vote trump thing was a total turn off."
"Place was grubby, staff miserable."
"The restaurant is quite unclean."
"Stairs are greasy and felt like it had not been properly cleaned."
"Restaurant is filthy too…"
"Ladies toilets were filthy and without toilet tissue!"
Value
Pros:
"And it is always nice to get 30% off for showing my student ID :)"
"Good quality burger. Several fries choices including sweet potato. Good selection of drinks. Very convenient central Location in Guildford Town centre."
"The burgers were excellent and the Sweet potato fries too! 🤩Fresh and quality ingredients, perfectly medium rare cooked beef."
Cons:
"Absolute joke for the price they charge."
"Fairly pricey but that's gourmet restaurants for you."
"Not the cheapest place you will find, but the food is worth it."
"£17.50 for an average burger, fries and a milk-shake. Overall pretty disappointing."
"Overpriced burgers that aren't really gourmet, at best they're reasonable out of the packet burgers."
"Prices over-inflated for what is in essence a glorified maccy-d's."
"Not worth the high prices for very average food."