Chelsea Bikes Reviews Summary

Customer Service

Pros:

• "We rented one of their retro bikes for a photoshoot and I was really pleased with the service received."
• "I'm sure you won't find better bicycle shop in London, not only in Chelsea."
• "Would definitely come back here and can highly recommend!"
• "Part exchanged my old bike for a second hand bicycle. Roy gave good value for my old bike even though it was not really in a great condition."
• "The mechanics are extremely helpful as well and willing to share their knowledge."
• "The guys are so helpful and are happy to help with the smallest requests...ie. 'this bit of my electric scooter feels a bit wobbly ' reply ' No problem..I'll deal with it' simple...and its done !!"
• "They not only assisted me in selecting the perfect bike size, but also guided me in choosing a model that would best suit the type of riding I'd be doing in the city."

Cons:

• "Don't trust them, and don't rely on them for any information."
• "HORRIBLE service."
• "Please make them close down and if you know contact some people they can check their job."
• "Worst service ever."
• "Aggressive salesman who gave little information on a cheap fixie."
• "Zero customer service with staff that likes to argue, discuss and insult customers."
• "Customer service is horrid, staff very unfriendly and not helpful in the slightest."

Pricing and Charges

Pros:

• "After the servicing was complete for the bike, the employee just asked for what was a ‘fair price,’ and agreed to the first price we suggested (£5)."
• "The guy also told me if I pay by cash then the price is cheaper which I find odd and deceitful."
• "I came back six months later and he still changed it for free for me which was very nice."
• "Adif gave me a great bundle on a single speed bike, a D-lock, and a helmet."
• "They were very thorough in checking I had my receipt for the purchase, which is reassuring thinking about the possibility of stolen bikes ending up on the secondhand market."
• "Couldn't recommend highly enough... for nearly a tenner less, and all within an hour."
• "Since I bought everything, they gave me a good discount."

Cons:

• "Just went to get my 'puncture' repaired on my bike... charged me £20, where as the website states £10."
• "Charged x7 for one inner tube."
• "The owner was not even apologetic."
• "Also, I have never heard of another retailer who says all prices paid under the cycle to work scheme is subject to a 10% premium vs the normal retail price."
• "Expensive prices and not the customer skills/expertise to match."
• "They overcharge massively and have really poor communication."
• "Went straight home only to realise the tire was flat again."

Professionalism and Expertise

Pros:

• "Outstanding service."
• "They were efficient, reasonable and quick."
• "Excellent no b/s service!"
• "Great bike shop, told them what the problem was and they told me exactly what they could do and how much."
• "Very quick and efficient service."
• "They replaced the breaks for me and did an excellent job."
• "Came back at the end of the day after work and was extremely happy/satisfied with the service provided!"

Cons:

• "Staff were ignorant and dismissive."
• "Distinct lack of knowledge about tyre options."
• "Terrible service and scammers!"
• "Highly overpriced products, which can be bought online for literally half price."
• "Truly one of the worst shop experiences I have ever had."
• "The owner was not even apologetic."
• "£40 for changing brake pads!!"