Brompton Junction Covent Garden Reviews Summary

Customer Service

Pros:

• "Ross was super helpful and very informative."
• "Very polite and useful staff."
• "His customer service was outstanding; not only was he incredibly patient and supportive throughout the entire process, but his enthusiasm for his work was truly infectious."
• "Everyone was really friendly and I was served really quickly."
• "The sales team at the store was incredibly knowledgeable and friendly."
• "Staff really friendly and helpful, one of the staff called Mo helped me to install the easy wheel."
• "Francesca was extremely helpful and we couldn't ask for better customer service!"

Cons:

• "Shop staff weren't rude or anything but not much of a customer experience."
• "The mechanic who was bald was rude and dismissive when I told him that the rear brake was still misaligned and mudguards/reflectors were not centred."
• "Poor customer service from Pedro!"
• "Staff was not attentive. Didn't suggest useful upsells for the bicycle."
• "But since the covid-19 pandemic, their workshop's service is becoming worse and worse."
• "BUT when I came in with my electric Brompton - two men were so unpleasantly arrogant."
• "Went in last week and had poor customer service."

Shop Experience

Pros:

• "The perfect place to buy your first Brompton bike with excellent service and knowledgeable staff."
• "Without a doubt this is a place for Brompton geeks."
• "All the staff are very helpful and polite and know everything there is to know about the bikes."
• "I’ve been dealing with the crew at Covent Garden for a while now, from small jobs like replacing a wheel or helping me fix new lights to having a full service. And they have never provided anything less than a stellar service."
• "Impeccable customer service in shop."
• "The actual store is something to behold as well."
• "Definitely worth a visit if you're a Brommie fanatic! The shop boasts two levels."

Cons:

• "This is more of a showroom than a shop."
• "They make you feel unwelcome as if you can't have the bike because it is specific to some people."
• "Probably here is the only bike shop without the listing of price."
• "This is not the company it once was. It’s lost everything I knew it for. Customer Service - gone. Craftsmanship - gone."
• "Ordering a T line, communication was very poor."
• "The brompton junction should be a tourist attraction for worst lo London experience."
• "The shop floor, OMG, I would say 80 percent of the staff who work there are not nice even the manager."

Mechanic Service

Pros:

• "I took my Brompton in for a service. All work was undertaken to a high level and within the day by Pedro."
• "The mechanics downstairs are really gold! Took my Brompton in to get the gears adjusted, the mechanic had a look at it immediately and fixed in it no time at all."
• "Called in for a spare bolt for a shifter, the mechanics not only fitted it, but replaced a faulty gear cable and completely tuned the two speed and hub; all without an appointment and under warranty."
• "I brought my bike to the Brompton store who fixed it without an appointment and under warranty - what more could I ask for."
• "I got today my electric Brompton serviced by Richard. He is such a great guy - very knowledgeable."
• "Downstairs is a workshop and a cafe called 'The Canteen' at Brompton Junction, where I was greeted by friendly staff."
• "The basement section and the staff down there are fantastic. They are amazing, welcome and help people who got any problem with Brompton bike fixed."

Cons:

• "I left the shop feeling a bit guilty after the first free service."
• "M6L went in for a small part replacement, while I don’t expect the bike to be cleaned, I do expect it NOT to come out dirtier than when it went in!"
• "So far bike in <50 miles has had axle nut come loose, seat come loose, gear change chain never had the locking nut tightened and had to pay another shop to adjust the hub bearings due to wheel play."
• "Picked it up before closing and a long cycle home but was genuinely shocked at what a shoddy job they'd done on this occasion."
• "After maintenance in December, the bike was covered with unremovable oil everywhere."
• "They didn’t sort out the movement in the headset that I’d reported and the bike was still dirty."
• "After a dreadful experience here a few years ago that resulted in my bike being repaired so badly I could have been killed on the road."