Address: 373 King St, London, W6 9NJ, United Kingdom
Phone: +442080755222
Rating: 4.6
based on 127 reviews.
Customer Service
Pros:
"Great service! Great staff pleasant, friendly."
"The guys in the shop were very friendly, happy to help and had the problem fixed in a matter of minutes."
"They consistently give good advice, they're on the ball and really friendly."
"Friendly, honest and efficient staff who know what they are talking about and will never try to sell you anything you don't need nor want."
"All the staff here I've encountered are really friendly and easy to talk to and have never made me feel like an idiot."
"The best experience I’ve had at a bike shop. The guys in there were really helpful and it felt like they wanted to help you rather than rip you off."
"Best bike workshop I've been by far. Friendly, quick and reasonably priced."
Cons:
"Very poor customer experience today."
"Every time I go in this shop the customer service is terrible."
"I just went in to your branch on Kings Street to drop my bike off for a service. One of your mechanics was so rude... that I’d rather not leave my bike in his hands and go somewhere else."
"Was met with a very rude, unhelpful answer from Oskar."
"I visited the shop on a recommendation by a colleague... On entering the shop I spoke to someone who later i learned was the manager, who was not only Unfriendly and somewhat condescending but when i was trying to explain what i wanted done to him he made it quite apparent that he did not have the time or inclination to listen."
"Literally beyond rude."
"Horrible customer service. Never again!"
Quality of Service
Pros:
"These guys did superb job 3 times less the quote I was offered at other place."
"Put single-speed in for a service. Felt like I was riding a new bike; very thorough and clean."
"They fixed it immediately, charged a very reasonable rate and even replaced a valve on the other tyre at no extra charge."
"They helped me rebuild a wheel for a custom electric bike - incredible skill and passion."
"They also added new parts on the bike that had been worn out, everything is now running smoothly."
"The guy who helped me, put my bike on his service stand and straightened the chain while I waited and saved me the cost of a new one."
"The mechanic explained me what had to be done and swiftly solved the issue at a low price."
Cons:
"Took my mountain bike here, the main issue being spongy rear brake... Main reason for taking bike in (spongy brakes) are EXACTLY the same as when it went in, almost touching grip to get any response."
"After about a month the new chain was rusty and to top it off my back wheel had a wobble where the hub wasn't tightened up properly."
"I notice cycling home that the front disk rotor is still grinding and not fixed."
"So we ended up paying £185 for a bike build that we were not yet committed to even getting... I'm just disappointed because prior to this, I really liked this shop."
"Poor communication, poor customer service, focus on upselling new parts for the bike rather than customer's safety on the road."
"The servicing on the gearbox didn't go as planned... Still sticky, not to mention that the 1st gear does not work anymore."
"Didn't diagnose the cause of my 1st puncture leading me to have 2nd one within a week after which I had to change my wheel."
Value for Money
Pros:
"All in approx £40 with a smile..."
"The result? Amazing service in 45 min (the shop was busy) for a ridiculous price of £21!!"
"Efficient, high quality and friendly service to fix stuck bike pedals in 10 mins."
"They quoted £50-£55 and got the it done the next day for £49.50."
"He could have made an easy sale, but opted to tell me the truth and save me money."
"In total it cost me £26 opposed to other workshops where they wanted to charge me +£50 as the cheapest option."
"Fabulous service. Popped in 10 minutes before closing on a Bank Holiday... Gears adjusted within 5 minutes, and all provided without charge."
Cons:
"I've been tempted to go back a few times just to tell them how sh*t they are. I was robbed."
"It cost me somewhere around 130 but i really wanted the bike and just decided to pay and learn my lesson."
"Manager was unwilling to provide me with an offer for a cheaper deal on the rotor considering the inconvenience caused."
"The store was really full and the 2 employees working at the time could not support us any further in looking for the parts."
"Very disappointing. Went in for a large job, so got a quote. By the time job finished, price was double, due to poor identification of requirements by them."
"I've been using this shop for a couple of years... but now I feel like - well I know I've been taken advantage of."
"Very poor and almost responsible for a serious accident... this shop is a disgrace and anyone who uses it is being ripped off and put in danger."