Black Horse Inn Reviews Summary

Service

Pros:

• "Excellent service as always."
• "Much better service this way didn't seem as long as usual and trying to find a table ourselves."
• "Staff really attentive and polite."
• "The staff were great. Welcoming, friendly and just a lovely experience."
• "Great service and friendly staff."
• "Service was friendly and very helpful."
• "The staff were absolutely lovely and courteous."

Cons:

• "Attended with a party of 10 for a 5th birthday meal... waited around an hour for a basic 2x starter platters to be served."
• "Waited over an hour and a half for our meals, then when they came my companions food should have come with flat mushroom, grilled tomato and onion rings and it came with none of them."
• "Awful service waited over an hour for meals and we were the only people eating."
• "Party of 12 for a 21st food was brought out in dribs and drabs, some of waited over an hour and a half for our food."
• "Stood in line to order food while the girl taking orders kept disappearing."
• "We was a party of 13. 11 of us got our food and eaten it before the other 2 got theirs."
• "I ordered a starter and a main meal unfortunately I waited over an hour for both to arrive at the same time."

Food Quality

Pros:

• "The food we got was excellent, so tasty....and not small portions."
• "The fish was perfectly cooked with a light crispy batter."
• "Lovely food if ordering something prepared fresh ie a steak or fish."
• "Food was really good everything was polished off."
• "A fabulous bowl full of creamy Mac & Cheese was then brought - absolutely delish."
• "The chicken fajitas on a sizzling skillet were delicious served with large wraps and all the salsa, sour cream, guacamole etc didn't disappoint."
• "Food was excellent arrived piping hot and well presented."

Cons:

• "It came on a ordinary plate with chips no vegetables and dry as a bone."
• "The sausages served on the mixed grill had that cheap, over seasoned taste and the slimy artificial texture to them."
• "Food was dreadful, even got fish and chips wrong!"
• "Don't order a skillet dish...you start the meal off with a fire alarm... which appears to happen all the time ?!"
• "Well the staff are friendly but thats about it the chicken burger was so dry and hard it could be used as a weapon."
• "Food is decent but that's about it. Have yet to have a good experience with staff as they are repeatedly rude."
• "The actual natchos themselves had most certainly been from a packet that had been open for a while."

Atmosphere & Cleanliness

Pros:

• "Very nice atmosphere friendly staff and a clean pub."
• "What a lovely pub! Our first time in and we were quite surprised how big it is inside and refurbished recently too."
• "Lovely hot food brill table service within the social distancing guidelines."
• "Nice friendly venue."
• "The pub is very clean and warm with a very welcoming atmosphere and friendly staff."
• "Excellent social distancing regime in place made to feel very welcome."
• "The new decor was beautiful."

Cons:

• "Management are not helpful in the slightest, food seating area was full of flies."
• "This place went right downhill, the last time I visited the was a funny 'smell' about it."
• "Overall will definitely not be returning here, food quality was below average and the pub it's self wasn't of the best standard."
• "Visited for a quick drink, there was more atmosphere in my downstairs loo."
• "Absolutely awful went a wake after a funeral few weeks back."
• "The food was cold even after complaining and the sweet potato fries were reheated."
• "The chips had clearly been prepared at the start of service hours ago and kept warm."

Value

Pros:

• "£33 for two three courses was excellent value."
• "The drink prices are spot on and the food is amazing! We always try and make sure we get 3 courses."
• "Great pub with great prices."
• "Really nice food and good choices at sensible prices."
• "Quick service, wide variety choice of food on the menu, great price."
• "Great value and good food."
• "For scampi and chips, a mega mixed grill and 2 hot chocolates came to about £17."

Cons:

• "Very disappointing. Was told couldn't use more than one voucher code per table and there were 7 of us."
• "Food however is typically pub chain."
• "Surprised that it's more expensive than other sizzling pubs closer to where I live."
• "We got the Nacho's to share in my opinion a bit expensive."
• "Been going to here years but never again food poor and also cold was made to feel as if I needed the money."
• "I'm afraid that over the years I've been going to this pub and the forever changes of takeovers of it I'm sorry to say that the portions have been reduced and the prices have increased."
• "Food portions were smaller than other pubs of this chain."