The Wheatsheaf Inn Reviews Summary

Category: Bar & grill

Address: The Wheatsheaf, 46 Heath Rd, Upton, Cheshire, Chester CH2 1HX, United Kingdom

Phone: +441244371159

Rating: 4.1
based on 150 reviews.

Food Quality

Pros:

  • "The food we all ordered was excellent and piping hot."
  • "Food is served quickly & cooked well."
  • "Food was beautiful, piping hot, great fast service."
  • "The meals were tasty, and very good value."
  • "Food was delicious & staff were great, so so helpful & friendly."
  • "The food (which is still half price!) was immaculate, I would recommend the chilli beef above all else on the menu, it was an absolute party for my tastebuds."
  • "Came in for breakfast this morning, haven't been for ages, it was beautiful, everything was piping hot and cooked perfectly."

Cons:

  • "Had to wait 50 mins for food. When it arrived, the pie had been microwaved to death, chips were cold and like bullets and the onion rings was like eating rubber tyres."
  • "Most of my chilli beef was burnt black the rice was hard and not very nice sweet and sour chicken was also a bit burnt."
  • "The fish was definitely off and undercooked."
  • "Can't recommend the food. Thin leathery steak with a large lump of untrimmed fat and a generous amount of gristle."
  • "Food was edible as I was starving but wouldn't recommend."
  • "Had Sunday lunch! Was below standard, processed beef, not roast beef, aunt Bessie's roasters & Yorkshire."
  • "Food was awful. 2 dishes sent back and replaced now 2 who had the mixed grill are being sick."

Service

Pros:

  • "As always the place was clean, bar staff were welcoming."
  • "Staff were so friendly, was very busy but you could see they tried."
  • "The staff all seemed pretty laid back and friendly, and when ordering food the wait didn't seem too long either, so overall a very nice experience!"
  • "Under difficult conditions Sam, Sam, Liz and Christine did a great job."
  • "Came here sat to watch the champions league final had food also, have to say the staff there were fantastic warm welcoming, friendly seemed to get on great and friends with the locals."
  • "Staff are super friendly! The food is quick and your typical great pub grub!"
  • "Staff were very friendly & food was good."

Cons:

  • "Barman did his job, that's it. Looked fed up."
  • "Waited 35 mins for food, after chasing with bar staff it arrived."
  • "The staff left the bar un manned on arrival. After we had eaten we were left to wait for in excess of 30 mins for the plates to be taken and that's before the dessert arrived."
  • "Staff really need to improve their customer service skills."
  • "Took over 40 minutes for the food to arrive yet we hadn't been advised of any delays."
  • "But they have gone down the route of using an APP to order, something I find a real pain."
  • "Rang the pub and got a rude answer saying they have changed opening times."

Ambiance & Facilities

Pros:

  • "Big pub. Food and drinks served here. Large seating areas in garden also. Family friendly."
  • "Great family pub with big beer garden."
  • "This is a great place family oriented warm and friendly staff, who cater for all plenty of choice behind the bar."
  • "Lovely local pub, my hubby was pleased that they now have a large screen to watch the football, doesn't impact on the dining experience."
  • "The place itself was very clean. The toilets were clean, even the disabled toilet was very clean and smelled fresh."
  • "This is a popular pub with lots of noise and bustle."
  • "Fab local pub, delicious food and excellent service. Great choice of food and super reasonable too!"

Cons:

  • "It was difficult to park due to the school across the road as all the parents are using the car park so no room for actual customers."
  • "The place was noisy; and the decor and layout weren't inspiring whatsoever."
  • "However the table we had booked was in the main thoroughfare to the bar which made us feel instantly uncomfortable & there were no alternative available tables."
  • "Was a little bit disappointed this time we do go quite a bit to this pub but unfortunately we had to sit near the window near the bar and it was very noisy with the other customers who weren't actually eating."
  • "Dystopian hell. Fuss and performance to obtain track and trace details from every member of the party."
  • "The manager was overheard talking about another party outside using the app as they were too lazy to walk to the bar."
  • "Only negative was the toilets were a bit messy and outdated but that can be lived with."

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