McDonald's Reviews Summary

Order Accuracy

Pros:

• "Table service excellent, food served hot and it was a fast service."
• "Our service was great it was Speedy and efficient."
• "Order at Click & Serve was nice and quick."
• "Breakfast was exactly as ordered and very tasty."

Cons:

• "3 of my last orders my meals either were missing what I ordered or wrong."
• "Even when it’s not busy there they still get the order wrong."
• "Went though drive though and paid for 2 extra patties. Got home and they were singles."
• "I ordered through Just Eat and when my order arrived it came with a hot chocolate instead of the cappuccino I ordered."
• "Food is missing from the order, can't call to speak to anyone."
• "Since the last 3 times I've used 'just eat' my order has been wrong."
• "Missing half the order uncooked chips damaged items."
• "Waited half an hour, then went to the reception and asked for food...it was cold and the order was prepared 30 minutes ago."

Customer Service

Pros:

• "Lovely drive through restaurant, with a beautiful relaxing atmosphere...friendly staff, eager to assist customers."
• "Polite and friendly staff restaurant dining area clean and tidy."
• "The staff was very helpful though."
• "Very helpful lad at the drive-in explained where I had gone wrong with my collection order."

Cons:

• "My husband ordered a Big Mac and when he opened the box there was a long hair inside."
• "No apologies and just put an extra patty in the already cold burger."
• "Absolutely shocking Mcdonalds! Food arrived colder than the mcflurry."
• "I have just been extremely ill...after having a single burgers from this branch."
• "Rude staff, cold food and wrong order."
• "Received the complete wrong order. Once realised I tried to ring McDonald's no answer."

Food Quality

Pros:

• "Chicken Burgers were cooked to perfection nice and hot as were the fries."
• "Wow, what an amazing experience and how refreshing it is to be pleasantly surprised about my dining at this establishment."
• "Always very busy but the staff are friendly and never had a bad meal from them."

Cons:

• "I am not sure if this was supposed to happen but my food came out burnt."
• "The food was stone cold was half order missing it was terrible."
• "The only complaint I have was the chips were under cooked."
• "If you’re going to charge extra for ketchup at least cook the fries properly. Flavourless wooden match sticks."
• "Paid for top burger and fries and was given a flat spam like pale burger, nothing like what is on offer at other fast food outlets."
• "Last couple of times I've visited the big tasty I was given was quite cold."

Value for Money

Pros:

• "Chicken Burgers were on offer buy one get one free so that was a good result for us."
• "Service was quick despite how busy the store was."

Cons:

• "It's mc ds what can u say some times maybe good sometimes maybe #### and for the price of it now as well."
• "Their prices have gone up so much and the food isn't worth it anymore and now they're charging for dips!!"
• "I'd say you get what you pay for but McDonald's has gotten so expensive, it's out balanced."