McDonald's Reviews Summary

Order Accuracy

Pros:

• "Food was prepared quickly, correctly, and warm."
• "However the order is usually delivered without missing items."
• "Food is generally hot and well assembled."

Cons:

• "Got my order wrong had to go back a wait."
• "Drive through till not working had to get out and go in."
• "20 min ago I order from McDonald's app 2 bigmac meals and 2 sweet chilli wrap meal, 1 happy meal and 2 cheeseburgers cost me over 36 £ and I don't received 4 fries and 1 big Mac."
• "Should be no stars, 1st uber eats delivery. Missing a Double cheeseburger with bacon and all the dips for the 20 nuggets."
• "They couldn’t even get orders correct this evening! Three meals means 3x chips and drinks, not 2…."
• "WENT to the drive thru... however they forgot the main meal of the order."
• "Ordered two Big Mac Meals and two Happy Meals, fries were entirely missing, also two of the burgers were missing the cheese."

Staff and Service

Pros:

• "Due to its very handy location and friendly staff."
• "Pleasant and helpful staff."
• "Staff are always friendly."
• "The English cleaning lady that works there. She is always helpful, friendly and proactive to customers and work colleagues alike."
• "Service was friendly."
• "The service is great and the staff are friendly and efficient."
• "Zina had amazing customer service and was very polite and pleasant throughout this whole experience."

Cons:

• "The other member of staff...was talking to his mates. And serving them...when I asked can I be served. You will have to wait...Really."
• "Absolute Joke! Orderd food at 2300hrs 2hrs later i get told its on way....5 mins later i get a message saying order cancelled....staff were useless when we rang up , manager was rude!"
• "Service at drive-through is so slow...and when you get to the window the staff are have a Discussion about work...and didn't even know we were at the window....JOKE"
• "Possibly the worst customer service at a drive through which adds to the already long queues."
• "Often have found the staff very rude and unpleasant here."
• "Staff are the rudest ever I tried to complain and got totally ignored."
• "Very rude staff. I ordered delivery and there were 2 items missing for over 5£. I didn't hear even one apologise or little sorry."

Facility and Location

Pros:

• "Since our last visit the interior furnishings have been changed, it's more comfortable."
• "Usually clean (considering this place is busy)."
• "Nice little McDonald's. Has a drive thru and car park."
• "The restaurant was clean, and being cleaned. Decor was fresh and in a good state."
• "Location was clean inside and out."
• "The inside is nice and clean."
• "Seating area was clean."

Cons:

• "Drive throw is fine unless it is busy, the car park gets blocked."
• "Car park is a nightmare there especially when few more cars queuing for drive-thru."
• "Carparking and drive through queue is a joke for the smallest branch in the world."
• "Located just off a roundabout, this restaurant can be a pain to park at and can be difficult to leave due to traffic."
• "Not the smoothest McDonald's I've been to. Limited seating and tables aside, the biggest issue dealt with here seems to be clumping all the diners in a mess with the delivery drivers. It's extremely unorganised."
• "The new refurbishment at McDonald's Marsh Road is APPALLING."
• "None of the machines where working so i had to wait 30 minutes in the drive thru to exit."

Food Quality

Pros:

• "Food is as you would expect from a normal McDonald’s."
• "Food was good."
• "OJ and hashbrowns were fab."
• "The food is always good here."
• "Food is generally hot and well assembled."
• "The food is great (for a mcdonalds)."
• "At this place you can experience the big Mac meal this is a juicy double burger in a bun topped with lettuce, gerkins, cheese and burger sauce with fries a refreshing beverage to wash it down with."

Cons:

• "Well..lately the food preparations are awful on several occasions chips just thrown in ..burgers had little or fillings were hanging out."
• "Food mediocre cool and lacking, had a milkshake normally good but poor and only half full."
• "Absolutely disgusting!!! Both of my child found black curly arfo hair in their happy meal chicken nuggets."
• "Food rubbish. Served half portion of fries and cold."
• "Food was cold and just chucked together."
• "I've honestly never had such disgusting food."
• "Went to the drive through and ordered a share box of chicken nuggets which took ages to be ready and then it turned out that most of them were dry and horrible."

Delivery and Wait Times

Pros:

• "I was able to collect my food about 5 minutes later."
• "Fastest I've been through the drive-thru."
• "Quick service."
• "I like a lot how they can get your food ready in a sort amount of time."
• "Good table service."
• "Yesterday's service was an above average experience and the order was correct."
• "We now have a double lane drive thru which seems to be a lot better."

Cons:

• "They call it fast food but very very slow."
• "Waited half an hour to get through on the drive-thru."
• "Shocking just eat delivery arrived cold, from driver being assigned took 37 minutes before received they need to buck up there ideas if the food is sat in there for more then 5 minutes awaiting a driver to collect it it should be re cooked from fresh."
• "We waited an hour and a half for our meal."
• "Waited in the drive thru for 45 mins after ordering and paying for McFlurry only for them to say to me at the collection window that the machines not working."
• "For some reason today service was exceptionally slow, we waited around 25 mins for 2 meals."
• "Awful long wait, by the time it came it was cold."