McDonald's Reviews Summary

Drive Through Service

Pros:

• "This now is our preferred stop on any journey longer than an hour, because it is efficiently run and has good toilets."
• "We always have a pleasant experience here! The employees are nice, the food has always been hot and yummy, and they are quick in drive."
• "Get coffee from here every morning through the drive through. The team are always pleasant and effective at keeping the queue moving."
• "Use drive thru if you want to save time, drive thru customers will be prioritised first from personal experience."
• "The staff are very friendly here, especially the man giving out orders. But they have no salad dressing and a few other things as they've run out. The whole place is very clean."
• "The atmosphere was very relaxing and chilled."
• "The staff are active outside to keep the flow at a high rate in busy times."

Cons:

• "REVIEW UPDATE... NOW HAVING LIVED IN THE AREA FOR 20 MTHS, SO WITH MY FAMILY ARE REGULAR CUSTOMERS I CAN HONESTLY SAY THAT 40-50 % OF THE Time, THE DRIVE THROUGH ORDERS ARE WRONG OR MOSTLY MISSING ITEMS."
• "Very slow service in the drive through."
• "If you use the new McDonalds app, DON'T bother using the drive thru to collect."
• "Ordered 2 meals from the drive thru went to eat it straight away in the car park and everything was stone cold."
• "Drive through is extremely annoying because they make you go over to the far lane away from the menu and ask what would you like to have."
• "I've had to go back in multiple times because of items missing from my order."
• "Very slow service in the drive through. Had a longer than average vehicle and was instructed to park up with no space to go anywhere."

Cleanliness

Pros:

• "Typical Mc D... Clean toilets."
• "Clean inside too."
• "I was extremely taken back how clean and respectable your toilets where, I must admit the best clean and tidy toilets I've seen in a McDonald's Restaurant."
• "Upon entering the restaurant I noticed how clean the place was! It was a little bit busy and there were people eating but there was no dirty tables or floor."
• "The toilets were clean."
• "Always had a good experience here... Inside the restaurant it is always clean."
• "The staff are very friendly here, especially the man giving out orders. But they have no salad dressing and a few other things as they've run out. The whole place is very clean."

Cons:

• "The inside tends to be crowded and/or dirty probably due to their central location."
• "Food was barely warm and the restaurant not very clean despite one member of staff working very hard to clean tables."
• "One female member of staff was sat in the main restaurant on a 4 seat table eating her lunch whilst playing on her phone which I thought was inconsiderate as it was so busy."
• "Inside is quite clean, the tables are often cleaned."
• "Really busy service - you'd think they'd have fresh food on the go with so many people coming through the door. Apparently not, the fries were super soggy and cold."
• "This McDonalds looks big but isn't! Hard to get through self serve and know where to wait without being in the way."
• "Food is as good as any other McDonald's, except for one thing, their fries are ALWAYS soggy."

Staff and Service

Pros:

• "Extremely friendly staff, we were on a long car journey and it was a welcome break for us."
• "Great service. All staff very polite and helpful. Excellent covid measures in place. Staff cleaning all the time."
• "The service was brilliant and actually better than I have experienced in any restaurant or any other McDonald's or cafe!"
• "Anyway staff polite and efficient, food tasty once you reassemble it."
• "Standard McDonald's fare obviously but friendly staff."
• "The best customer service I ever experience in McDonald's! Staff is cleaning everywhere all the time!"
• "The staff were extremely helpful and friendly and food arrived very quickly considering it was the lunchtime rush!"

Cons:

• "THE STAFF CAN NOT BE TRUSTED WITH GETTING ORDERS CORRECT."
• "That was my third visit in last few months and I have to say I'm fed up with the attitude of the staff."
• "Food, employees and service has sadly gone downhill. They make a great deal of mistakes on almost every order."
• "The employees are very nice. But whoever is making the food and putting it together.. y'all gotta do better."
• "WORST McDONALDS DRIVE THROUGH I'VE EVER EXPERIENCED."
• "Got order wrong, young woman / girl out front very helpful guy behind the counter had an attitude."
• "People behind the till amazing people out on the floor were rude arguing with each other."

Food Quality

Pros:

• "The food was the usual high standard, tasty and filling."
• "Sausage n egg mcmuffin breakfast ...hot and great taste to start a day off."
• "The food was really fresh, hot and well presented too."
• "The burgers were not dry and the fries were freshly fried."
• "Food was good, warm and quite tasty."
• "Food was hot and tasty."
• "Food was hot and tasty and the service was VERY quick."

Cons:

• "The McPlants had no gherkins & 1 tiny thin bit of lettuce each with really thin slice of very old & floppy tomato."
• "Got a salad but all that came was a few burger toppings and 2 bits of chicken. The small streak of un-edible bacon and 2 tomato's looked like they had been taken out of the bin."
• "The whole meal was really just tepid, not even slightly warm."
• "Chips were just about warm and soggy. Bacon double cheese burgers were cold and the bacon was very undercooked."
• "The food was terrible, I had a chicken sandwich and the amount of mayo in it was disgraceful. The 'customer care' staff were hovering over us impatiently."
• "The bread on the mcmuffins is as hard as a brick."
• "Food is usually a hit or miss place, sometimes the food is fresh sometimes the food is chewy it just depends how busy it is."