Maresia Spa & Massage Reviews Summary

Massage Quality

Pros:

• "It was a fantastic strong massage getting my knots out and a few cracks too!"
• "Within the first 5 minutes, she managed to get all the clicks out of my back."
• "The massage was full 45 minutes, Ava was really good at the massage."
• "The masseuse, Tik, was very professional, polite, and friendly, providing a very invigorating massage."
• "The hot stone massage was amazing, good customer service on arrival."

Cons:

• "Unfortunately, someone had a laser appointment that was the same time as my massage - which resulted in a loud constant beeping for the entire hour."
• "Poor massage. I noticed the quality of my massage fluctuating drastically, from decent technique to one-handed random movements with zero pressure."
• "The therapist did everything but my neck and shoulders and concentrated on my lower back to the point that I had to ask her to stop as it was so painful."
• "I thought I would try them but the lady massaging me was so lazy. Barely bothered to do anything, wasted half of my session with a hot towel on my back."
• "Barely bothered to do anything, wasted half of my session with a hot towel on my back."

Customer Service

Pros:

• "The receptionist is also a great guy, takes care of you properly."
• "Good customer service on arrival and our practitioners, Pawan and Nang, were excellent."
• "The receptionists were friendly and informative. The atmosphere is very relaxing."
• "The staff are lovely. Very clean establishment. Definitely recommend it."
• "The staff were also very friendly and the facilities were nice, calming and clean."

Cons:

• "I spoke to the lady on reception about this, but I got no real response bar a shrug."
• "Been a regular customer here and never had a bad massage but feel that I cannot return to Maresia spa after a problematic exchange with the owner."
• "When going to leave, I was asked how it was and I said - to which they said they were told about the noise and how it's a couple massage room which they don't often use, so why did they for me? They did not seem to care or apologise."
• "I do not recommend. This time, I was put in a couple massage room, with an adjoining door, which was very strange."
• "My heavily pregnant colleague attended this spa this afternoon and was treated disgustingly by both reception and the manager."

Facilities & Ambience

Pros:

• "Rooms are clean and comfortable. I try to go every few weeks for a massage."
• "The spa is spotless and decor is lovely. Need to book and pay cash over £40."
• "I visited here because I had a cold and wanted to use the steam room. All very clean and process efficient."
• "This place is amazing! The steam room is amazing and the prices are really good!"
• "Great place. I go once a month for a steam room and massage, Great friendly staff."

Cons:

• "Unfortunately, due to the location they don't have much competition. The people that run it are unprofessional and should not be running a therapeutic establishment."
• "When it was time to pay I wanted to use Apple Pay but was informed that it’s cash only. Firstly that is quite suspicious in this day and age."
• "I went to walk back to my car to collect my purse so I could go and take the cash out, only to find the manager had chased me down thinking I was going to run off without paying."
• "I didn’t appreciate being treated like a thief considering I would have gladly gotten cash before the treatment if I had been informed."
• "If you want to be poked and prodded in an odd and painful manner, be inconvenienced by dodgy ‘cash only’ policies and then be accused of theft by a neurotic manager, please do visit."

Price & Value

Pros:

• "So glad I booked an hour, good value for money. Cannot wait to return."
• "Great value for money. Highly recommend it."
• "Very professional from start to finish. The ambience and aura of Maresia Spa & Massage is so calming."
• "The Swedish massage leaves you feeling relaxed and renewed."
• "They give you a loyalty card that you can use and has 10% off. Prices are decent too."

Cons:

• "Only thing that I don't like is that they don't take card payments on amounts over £40."
• "I should have been informed beforehand about the 'cash only' policy."
• "When being asked to pay I said I don't think I should be paying the full amount I would have paid if it had been relaxing and quiet, as you'd expect."
• "The manager said oh well you have a discount already (they had a discount on for ALL customers, so don't see what this has to do with it)."
• "I went to walk back to my car to collect my purse so I could go and take the cash out, only to find the manager had chased me down thinking I was going to run off without paying."