Address: 1 Atholl Pl, Edinburgh, EH3 8HP, United Kingdom
Phone: +441312281211
Rating: 3.8
based on 298 reviews.
App Usability
Pros:
"I found their App really good and easy to use."
"The app is very easy to use."
"TIP- download their app for easier use."
"Easy to book via the app."
"Downloaded their app, which was very simple to use."
"Been using these guys for last few months since downloading their free fab app. Makes booking a taxi simple, can request a 6-seater (never been a problem) and track where your taxi is. Always turned up on time."
"I use them every time I need to go to the airport, always right on time, and the tracker app is really useful."
Cons:
"The app did not indicate if our booking went through so we tried again."
"Ordered a taxi on the terrible app they have. First one never went through second one wasn't loading so tried phoning no answer."
"Wouldn't tell me where pickup was when booking on the app from waverley."
"If you pre-book on app it tells you there’s a taxi coming but no driver ever gets confirmed."
"Checked the app and there was not even a taxi assigned."
"Best Cab Company in Edinburgh. I'm only giving 4 stars however because I usually use the app for booking but for the past 3 or 4 weekend evenings the app has been down."
"We booked with city cab and immediately knew the booking went through."
Driver Conduct
Pros:
"On arrival In Edinburgh called them and they were with me with 5 minutes."
"City cabs Edinburgh have friendly and helpful cab drivers they are also very knowledgeable about their city."
"The driver called Aktbar was a true gent. His friendly manner made our journey."
"All drivers have been friendly, and the cost is usually less than what was quoted in the app."
"The driver was incredibly kind."
"The driver was nice and friendly."
"Gifford, our driver, was very professional and helpful."
Cons:
"Antonio was our driver. Greediness basket I've ever met."
"One of your taxi drivers shouted at me on my bike for not indicating I was turning left."
"Needed a wheelchair taxi- driver asked my partner if I could walk!!"
"Shocking experience. Got in a taxi this afternoon at 3.45pm was driven by Mohammed who took me on a Hughe long hall journey that usually costs me £16/17 instead today it cost me £31."
"Booked taxi to waverley train station, taxi arrived promptly however, the driver Joseph assumed that given me and my mum both had luggage, that it was an indicator to take us on the very scenic route to the station."
"When we finally arrived, he started driving off whilst my girlfriend was still getting out of the taxi - hurting her head and legs and also scaring her."
"Please do not book taxi from here, no Air conditioner in the taxi.. driver is too rude.. i am suffocating in the taxi right now."
Reliability
Pros:
"I regularly book taxis for customers at my place of work, and City Cabs have always been brilliant."
"We've used City Cabs in the past and always found them to be reliable."
"Both taxis turned up as expected with great communication."
"We found City Cabs to be the best, friendly drivers, clean cabs and fairly priced."
"Have used the service many times over the past few months as I have been working here. Service has always been excellent."
"We use City Cabs exclusively during our recent stay in Edinburgh. All the drivers we had were all very friendly, punctual and reasonable in price."
"Always a pleasure, staff on the phone are always so friendly and helpful. I have used city cabs in Edinburgh for over a year now for business and trips out and they are always very professional and kind."
Cons:
"Booked taxi the night before to the airport. Didn't turn up till 30mins later which put us in a massive rush."
"Terrible company - I ordered a taxi to get us to St. Giles cathedral in time for a ghost tour and they never showed up."
"Ordered a cab the night before an early flight and waited for about 20 minutes and nothing."
"I booked a taxi 1h in advance for a health appointment and the taxi was 30 minutes late."
"Ordered a taxi via the app the night before needed. Didn’t turn up on time and when I called up I was told that they were still trying to find an available cab - 12 hours after I made the booking."
"Zero stars if I could. They didn't show up!!!! We booked an airport cab a month before our trip. They emailed us to confirm on the day. No show."
"Just about missed my own wedding at the taxi was running 20min late and didn't even let us know."
Customer Service
Pros:
"The dispatchers were able to locate us, just by store name or restaurant."
"They were very helpful and prepared to assist with on-boarding and off-boarding."
"Booked this taxi company following the reviews. Used the app and found them really reliable, fast and friendly."
"A big thank to City Cabs Edinburgh on my recent visit to the Western General Hospital we used this cab firm for being reliable early morning and going out of their way on a busy Saturday night to get me a cab for my return trip from hospital friendly helpful drivers."
"Highly recommend this company."
"My go to taxi company in Edinburgh. Unlike some other black cabs they take card payment and the cabs are very well maintained."
"Always answer the phone (an actual human being) and they give you a 2 ringer to let you know they've arrived."