Central Taxis Reviews Summary

Reliability

Pros:

• "Absolutely fabulous! Not only it was possible to change times without problems, they even helped my son, when his flight was cancelled."
• "Always a fair price and efficient service."
• "Great taxi service! Always have operators answer no matter the time and the drivers are always pleasant."
• "Fantastic service. Travelled with our jack Russell. No quibble. Outward journey was told driver would arrive within 10 mins. He certainly was."
• "EVERY taxi we ordered was exactly on time."
• "Used the app to book rides and did not have any issues."
• "This service was amazing, pre-booked for 2 fairly long journeys and they were there on time both ways."

Cons:

• "Pre-booked a cab in advance to collect me at 1.15am. Didn't bother showing until 1.35am."
• "Booked through the app for a specific pick up time giving 30 minutes notice. Said time came and went with no contact."
• "DO NOT USE THIS FIRM UNLESS YOU DON'T MIND BEING LATE."
• "Having been left hanging on the phone to Central Taxis for ages to find out what was happening we eventually had to take our own car and make a mad dash to the airport fearing we were going to miss our flight and not sure where we were going to park."
• "Booked in advance but taxi was still late, driver was rude and spent the entire time on his phone."
• "Waited over 40 mins for a taxi."
• "Despite all this forward planning, my taxi was around 35/40 minutes late when it finally arrived."

Customer Service

Pros:

• "The drivers were professional, courteous and friendly."
• "Central taxis are the taxi company to use if you are disabled as they work with the Edinburgh taxi card scheme."
• "They gave us tips on take aways and good places to eat during the day."
• "The drivers have all been helpful."
• "Very friendly taxi driver who kindly went out of his way to help."
• "We received great service from Central Taxis. Friendly telephone staff and drivers."
• "Driver was very helpful, and thankfully made my flight."

Cons:

• "I have complained to their head office & the member of staff I spoke to, found the incident funny."
• "Your drivers are not very considerate."
• "This company is not at all accessible to disabled people. We were refused service in their 'accessible' vehicles because they are not ensured to transport mobility aids beyond standard wheelchairs."
• "Customer service refused to provide any information, despite the fact they can see the locations of the drivers before the job has been accepted on the app."
• "But he started intimidating me in the taxi then proceeded to shout at me in the street, several times hollering out the window."
• "Terrible customer service. Left a Christmas present on the back seat of the taxi."
• "Rude telephone staff and a taxi driver swearing at me from a private number."

Pricing

Pros:

• "Always a fair price and efficient service."
• "Even airport trips don't feel like a total ripoff."
• "Depending on time of day, to/fro city center the trip cost us between GBP22-24.50 + tip."
• "Super friendly driver and reasonably priced."
• "Brilliant service - never late - and very courteous drivers."
• "Drivers always arrived quickly and were friendly."
• "The traditional taxis are a much loved British Icon and much better."

Cons:

• "I think the tariff was higher than it should have been as well, as it was almost double the price for a journey we’ve made previously."
• "The Fare for My Regular (Several times per day Trip) Is NEVER more than £5.00. When I got seated in My Taxi, the Ignorant, Moody Driver had already returned on the Fare Meter, now totalled to £6.35."
• "When we got home it said £38 on the meter and he insisted that it was over £50."
• "I've lost count of the the number of times I've used their services and had to correct the route being taken."
• "The fares are based on mileage I tend to find they take the longest routes and go where there are roadworks so pushing the fare up."
• "I did a trip from Edinburgh Airport to Larbert and was charged £78.40 with Central Taxis."
• "Rip off driver that recognises you're a tourist so takes you the long way to the station where you nearly miss the train."