Atlantis Reviews Summary

Service Efficiency

Pros:

• "They completed the job within three days and haven't had any problems since then!"
• "It was also back to me quick time because he knew how desperate I was for it back as I had work that I needed from it!"
• "Left the store ten minutes later with it functioning normally."
• "Within an hour I had a call saying my phone was repaired (new dock connector) and it was only £45!"
• "A problem I'd spent hours on solved in minutes!"
• "It took Atlantis 15 mins and cost £20!"
• "Got my laptop home and have to say it now works better than when I bought it and much quicker, its great."

Cons:

• "I brought my phone in for a screen replacement, I was returned my phone with a faulty screen."
• "I took my laptop to this store to get it fixed, they said it would take just a couple of days. However, they took over 2 weeks to tell me they had it fixed."
• "Had my screen repaired by these guys 3 months ago as they were local the touch screen was never the same after and they never returned my calls."

Customer Service

Pros:

• "How refreshing to find a good honest and knowledgeable service engineer."
• "The staff was very friendly and worked hard to bring back my laptop to life."
• "Super friendly, quick and hassle-free service offering advice and solutions."
• "They were patient and happy to spend as long as it took to try to get it sorted."
• "The staff were friendly and helpful."
• "Very friendly and welcoming and the customer service was brilliant."
• "Upon collection, I had a very friendly conversation with one of the engineers."

Cons:

• "Nice people but could not fix my reboot issue and claimed it was fixed when it was not would not recommend."

Cost and Value

Pros:

• "They charged me a nominal fee for their services which was far below what I was expecting."
• "Atlantis fixed it promptly and very reasonably."
• "His quote was 40% of HP's."
• "They quoted me half of what my excess would be and could get it done that day."
• "This is the third time these guys have fixed issues for me without charge - how do they do it?"
• "The best service and knowledgeable guys without any concern of being overcharged."
• "Denny is incredibly helpful and repaired my iPhone at a brilliant cost compared to the local area."

Cons:

• "Not a complaint per se, but a warning to not replace iphone 7 screens here."
• "For the price difference of £40 I would definitely recommend fixing screens for iphone 7 with Apple to save yourself the hassle of adding new issues to the phone."

Honesty and Transparency

Pros:

• "A very honest repair company which is so very hard to find these days!"
• "They were totally honest towards how they had repaired the phone and understood the urgency that the phone needing to be fixed."
• "Turned out it did not need the repair, so they cleaned it up and didn't charge."
• "Thanks for being so honest Atlantis!"
• "Love the integrity and will definitely be back."
• "Impressive service and honest advice."
• "These people are friendly, trustworthy, professional, expert and experienced."

Cons:

• "They took the phone apart and showed me screws missing, phone not put together properly and the fact that they had used a really cheap screen replacement."