Mac Repair Manchester Reviews Summary

Speed and Efficiency

Pros:

• "I have it back the next day in full working order for £35. Top job, would recommend."
• "The previous time they managed to get my MacBook up and running within a day after the Apple Shop said it would need to be sent off for up to a month."
• "These guys are awesome. They have done several jobs for me. First, they do everything at light speed."
• "All sorted within a few hours."
• "They had installed a new SSD hard drive by 4:30pm allowing me to collect my iMac before 6pm the very same day."
• "They were able to complete it for me in a couple of hours ready for my holiday."
• "This place managed to fix it in an hour for £275!"

Cons:

• "Time-wasters, feed you tall tales of how they can fix your stuff and get it back to you same day only to find out that they cannot and do not intend to."
• "Took my iPhone 7 plus to get a liquid damage repair which resulted in my phone being extremely lagged and slow."
• "No communication. I could have had this fixed last week if I hadn't taken what they told me at face value."
• "They took 2 weeks to tell me that my laptop was unfixable."
• "The only time you contacted me was on Friday afternoon saying you couldn't do it until Monday and no one was in touch."
• "They went for an upsell almost immediately and when refusing that said it'd take almost a week for a simple battery swap."
• "Back to shop for third time and they make me wait to see how long it will last for before they will give me a refund."

Customer Service

Pros:

• "Very friendly, helpful and informative. Can't thank you enough for your assistance today."
• "Extremely patient and helpful. My macbook died and they saved my data."
• "The service and communication was excellent from start to finish."
• "Very helpful and knowledgable staff, sorted out a water damage issue."
• "Super fast turnaround time on battery replacement, great communications, nice friendly staff with great customer care skills."
• "The guys in there are lovely and the prices are really reasonable."
• "Very honest shop! I've got water damage on my Mac and they didn't take advantage of my situation."

Cons:

• "Do not use this shop! They are genuinely con men... they use unofficial hardware and poorly install it."
• "Do NOT trust these guys they tell you one thing and then when you turn up the price changes."
• "Poor service. Unable to fix the phone and then blamed it on the battery I did not use."
• "Went in and were met without any greetings but just stares."
• "They have you sign an agreement that if any further issues are found with your device after the repair, it will limit your cost to £25, changed to £15 on this occasion. However, they are not even honoring this."
• "They are genuinely con men... they are making a habit of poorly repairing devices and trying to hoodwink customers for more money."
• "I will never again set foot in that shop... they have no knowledge of Macs. charge you for parts they not put in."

Cost and Value

Pros:

• "First, they do everything at light speed. Second, it is about half of the price of anywhere else."
• "After being told by Apple and ISmash that it would be £350 and take 4 weeks to fix my macbook screen, this place managed to fix it in a hour for £275!"
• "They are not APPLE CERTIFIED... They might be good at repairing other stuffs but not iPhone, and they have good customer service."
• "This place has saved us so many times with our Macbook Pro problems! Everything is always done as fast as possible and they are very honest and realistic about timing."
• "I’ve used this store since 2008 and can say they are specialists who have repaired so many of my devices when I thought they were not recoverable."
• "I can say unequivocally that I 100% recommend this company."
• "Very helpful, very good customer service. Honest and they price their work and items fairly."

Cons:

• "Took my iPhone 7 plus to get a liquid damage repair which resulted in them replacing the dock, home button and front camera which has now resulted in my phone being extremely lagged and slow."
• "To sum up in one polite word AWFUL! Broke the 'Supply of goods and services act of 1982'!"
• "They are not APPLE CERTIFIED... They might be good at repairing other stuffs but not iPhone."
• "Too bad we can't give these guys less than 1 Star. Brought my 2012 Macbook Pro there as it wouldn't boot up anymore."
• "I took my iPhone X in for glass replacement. The phone never behaved properly since it was returned to me."
• "sold me a broken mac charger, claiming it was an apple charger that was just cheaper because it wasn't in packaging."
• "Horrible job. My iPhone 6 screen was smashed. Repaired the screen January, noticed the screen lifting on March."