Ace Computer Repairs Eastbourne Reviews Summary

Service Quality

Pros:

• "Patrick provides an excellent service - he responds quickly and was flexible with drop off and pick up timings."
• "Patrick is very knowledgeable, friendly and fast."
• "Patrick was quick and so reassuring. He was able to save all my documents from my dying hard drive in a few hours."
• "Patrick was always available to help, advise and solve the problem."
• "The work was all completed by the next day & the computer is better than when we first bought it."
• "Patrick is diligent in his commitment to seeing that an excellent outcome is achieved."
• "Patrick is so incredibly knowledgeable, helpful, friendly, and polite - an absolute gentleman."

Cons:

• "Shame about the laptop though..."
• "I had to decline the repair as I simply couldn't afford it."
• "I am a little frustrated I have now lost my Apple warranty for a fault I have no evidence for and a problem I believe occurred outside of my possession."
• "There was a bit of a hiccup, but we are all human and I don't care to factor it into my review."
• "Sold me a replacement fan cooler for my desktop whilst in lockdown... but was charged £40 for it, The same cooler is £24.ninety five p from currys."
• "I am not sure about the cost of the repair because I didn't have time to shop around, it seemed rather a lot but I have no compassion."

Customer Service

Pros:

• "He wore a mask and practiced safe social distancing when I met him to drop off the hard drive, he was completely polite and professional."
• "The price was reasonable and I couldn't fault the service."
• "Thoroughly professional treatment and polite service. Highly recommended by me."
• "Patrick was very professional in dealing with my faulty laptop."
• "Patrick is perfect for all your computer needs."
• "Patrick was very pleasant, explained anything I asked in detail and was super responsive to my original call for help."
• "Patrick was very kind, professional and helpful."

Cons:

• "I received the laptop back today in a much better condition with a perfectly working charging port."
• "Patrick has a lovely manor."
• "Patrick was patient with my difficulties understanding computer issues and explained them clearly."
• "Patrick took care of it and he did a really good job!!"
• "Patrick went above and beyond to sort out my laptop for me and wouldn't rest until he was satisfied that everything was 100%."
• "Patrick managed to fix it within a day for a sliver of the price."
• "Patrick fixed my problem at an economic price and didn't try to charge more i.e. stuck to his quote."

Efficiency

Pros:

• "It was repaired within 24 hours with high-quality parts and with the OS restored."
• "Patrick repaired them expertly, within 24 hours."
• "He did this for me the same day at a very fair price."
• "I was up and running again within barely two hours."
• "Got a call in about an hour pat explained that he had fixed it."
• "I dropped my laptop off at 11am and it had a new hard drive, OS installation and a fixed power port by about 5pm."
• "He took my PC the same day I called and had it back to me the same day."

Cons:

• "The technician told me a number of components needed to be replaced... totalling up to a Bill in excess of £500."
• "Was fixed and ready to collect 3 days later."
• "He cleared the virus and restored all the files."
• "My laptop was ready the following day and he had even done extra work to make it faster with no extra charge."
• "He resolved a number of issues on my Mac, discovered both spy and malware I didn't know I had."
• "Patrick managed to repair the BIOS and did so without losing or corrupting any of the data."
• "He fixed it less.than 24 hours."