We Repair Tech Ltd Reviews Summary

Customer Service

Pros:

• "The customer service here is top notch and I wouldn’t bother going anywhere else in the future."
• "Staff were incredibly friendly and helpful and carried out a free diagnosis."
• "Emma provided friendly and warm customer service with great overall technical expertise, massive thank you Emma."
• "Very friendly professional service, nothing was too much trouble for Ile, he explained everything clearly so that even I could understand!"
• "From the moment you walk through the door, you are treated with total respect."
• "Really nice and friendly staff who proved to be extremely competent and very knowledgeable."
• "Emma is very helpful and efficient and will respond as quickly as possible."

Cons:

• "Good fix at reasonable price but I was let down by constant need for chase up with regard to my MacBook pro fix."
• "Each time I rang to check progress they promised to call me back and didn't."
• "Every time we chased for updates they said they were ordering parts, which surprisingly didn't turn up."
• "Whenever I took it back they didn't have the replacement parts."
• "Your failure to do so serves as an inconvenience and reflects a lack of attention to detail."
• "Disappointed to find a slapdash attitude - did not listen just detached a device without warning."
• "Unfortunately they are still trying to get the replacement parts."

Technical Expertise

Pros:

• "They are real experts in what they do."
• "Matthew and Emma are miracle workers!"
• "The advice was that the processor and general spec was still good enough, so the solution was to upgrade the hard drive."
• "Matthew had diagnosed the CPU issue and cloned the C:/ drive."
• "Highly recommend this talented, knowledgeable & Uber helpful lady in Binfield."
• "His skills and IT knowledge is out of this world."
• "Very knowledgeable, competent and friendly."

Cons:

• "Eventually got sick of them so picked my phone up. Waste of time, don't recommend."
• "These guys had my hi-fi for three weeks and were unable to do anything with it."
• "It took them a month and a half to fix it which to my understanding as I have too worked for tech companies, is a long period of time."
• "Had my phone for 6 weeks and the only thing they did was change the battery, which didn't work but I was still charged for it."
• "Waste of time, don't recommend."
• "Absolutely shocking service. Sold me a dodgy screen which didn't ever fit my phone correctly and had a mark behind the screen."
• "Whilst unfortunately the issue proved to be beyond economic repair."

Value and Efficiency

Pros:

• "Good fix at reasonable price but I was let down by constant need for chase up with regard to my MacBook pro fix."
• "The We Repair Tech owner reassured us and fixed it for us for a good price."
• "Confidently repaired at a very competitive rate."
• "Considering the amount of repairing that needed to be conducted, they were extremely well priced and friendly throughout."
• "Very reasonable pricing, fast and efficient."
• "Fantastic service, really helped me out repairing a asus power supply as they are £145 to replace, cost a tiny fraction of that to repair."
• "Very professional, great value for money, highly recommended!!!"

Cons:

• "Now screen has completely failed after 5 months and they are refusing to replace even though they admitted the first screen was faulty."
• "Not good waited 2 + weeks 4 a screen repair,,still waiting,,no comment any further........."
• "The overall waiting time was over a month."

Support and Kindness

Pros:

• "Absolutely fantastic service. We are hosting a Ukranian family with an 8 year old who loved playing on the xBox. Unfortunately the power supply failed and he was left without a games console. Thankfully the We Repair Tech team not only fixed the problem, they did so free of charge as an act of kindness."
• "Both husband and wife will go the extra mile for you."
• "Emma and the team really went of their way to help me."
• "Emma and team (family) are fantastic to deal with, from her patience putting up with endless emails from my teenage son, regarding PC parts, upgrades etc."
• "Cannot thank them enough."
• "They are honest, supportive and very innovative."
• "Highly recommend this fantastic company and their amazing staff."

Cons:

• "Eventually got sick of them so picked my phone up. Waste of time, don't recommend."
• "They were really helpful and did all they could to repair my phone, including buying in parts which sadly did not work."
• "Absolutely shocking service. Sold me a dodgy screen which didn't ever fit my phone correctly and had a mark behind the screen."