Sainsbury's Reviews Summary

Customer Service

Pros:

• "The staff are very friendly and helpful, always served with a smile."
• "Customer Service is very polite, friendly, approachable and a very helpful professional attitude."
• "The staff are very patient and helpful!"
• "Always helpful to customers for buying and suggesting for products."
• "The people there have always been helpful and friendly and when I ask for anything they actually show me where the item is by taking me there."
• "Staff are friendly and helpful."
• "The staff are ALL so lovely and helpful."

Cons:

• "One of the staff (Afonza) was really rude, telling me common sense when I ask for help for my mistake."
• "very bad service by the lady named Nura was waiting 5 minutes just to buy a pack of cigarettes."
• "The customer experience manager, Raj, is rude bordering on abusive."
• "Encountered very rude man saying even though the cheese has gone off and the pack is unopened it can not be replaced!"
• "One staff at the self checkout was rude."
• "Poor customer service, I queued up at a checkout, after 10 minutes that a customer could not remember her pin or what have you, there was no warning or announcement to people not to queue up there."
• "Usually large queues to the tills because there is not enough staff."

Cleanliness

Pros:

• "This one offers free carpark with standard chargers for electric cars, grab and go sandwiches on a side next to entrance, free toilets... so they are trying to be better than the average."
• "Always clean, never seems noisy."
• "Store was clean, variety in items was great."

Cons:

• "Car park very dirty and most cars taking up 2 places."
• "The lift(elevator) to be filthy, it looks as if it hasn't been cleaned in years."
• "Floors very dirty at the entrance."
• "Quite a grotty store. One of the lifts to the car park was out of order the other only had one dim light in it."
• "It's dingy and it has terrible stock. Less than 8 out of 10 things on my list are in stock."
• "The store looks tired and dilapidated."
• "Floors very dirty at the entrance."

Product Quality

Pros:

• "They have everything and now just recently I think they changed the management and I feel they are stocking very nice and good quality products like Bresaola and lobsters-and a very nice and extensive wine selection which they didn’t have before."
• "Great quality, cheerful service and reasonable prices."
• "A very good choice for lunch with prepared in store meat products and pizza, bread and bakery."
• "They hold a wide range of continental foods and the atmosphere is pleasant."
• "Stock a good variety of bargain items."
• "Wide range of produce, with lots of everything."
• "Very nice store with bakery, butchers and freshly prepared ready hot meals."

Cons:

• "As I was walking through the fruit isle, I noticed there was a lot of reduced fruit towards the end of the day. When I started to look through, a lot of the produce, including strawberries and peaches, were visibly mouldy."
• "I recently bought many old and smelly fishes in pack and I felt very sick after that."
• "The pork at the shelf looked stale and brownish even though the expiry date isn’t due yet."
• "The frozen chicken I got there last week was stale."
• "On two occasions recently I have been sold food months past the sell by date."
• "Some basic products are impossible to find any more, like a small 0.3 Evian water."
• "Encountered very rude man saying even though the cheese has gone off and the pack is unopened it can not be replaced!"

Facilities

Pros:

• "A big enough car park to always find a spot."
• "The Argos is by the entrance."
• "Nice central location with a decent selection of shops for a small complex, including a Starbucks."
• "This store is the neighbourhood parking lot for all uber and mini cab drivers making shopping here hell."
• "Accessible toilets, wheelchair, welcome dogs. Comfortable car parking space free."
• "Its large superstore shop and inside have plus: Argos, flowers, key maker, coffee Starbucks, Lloyd's pharmacy, greeting cards large good choice, hot foot counter, pizza counter."
• "2 hours free parking, Starbuks, Argos, Dentist, pharmacy...etc"

Cons:

• "Store no longer has Customer Toilets or Baby Changing facilities."
• "Just the entrance was occupied by homeless people who asked for money and stuff."
• "Ridiculous parking restrictions, disabled badge holder."
• "Entrances hidden and initial layout peculiar."
• "Too few parking spaces means frequently full so you have to leave without shopping."
• "Since the store caved in to Euro Car Parks who cut parking from 2hr to 1hr ...which is certainly not enough for a family shop or for the elderly."
• "Sadly the parking for children/disabled is a zero from me, you have no child and disabled parking."

Management

Pros:

• "Management are visible, usually one or two on the shop floor, which is good to see."
• "This store is much improved, thanks to the hard work of Shady (manager) and colleagues."
• "The manager was exceptionally helpful and kind."

Cons:

• "Absolute shambles."
• "Shockingly Poor Management!!!"
• "One of the most annoying Sainbury's stores which displays no signs of any authority or management."
• "No store manager available. Poor customer service! No supervisor available."
• "They've decided to make an international delivery hub from most of it and force customers to park upstairs."
• "It is in a great need of upgrade and refurbishment."
• "Store has over zeloste policy on ordering online!"