Lidl Reviews Summary

Customer Service

Pros:

• "Excellent customer service. First time I visited this branch n wasn't aware of car park rules I. E had to scan the receipt for free parking."
• "Staff are very friendly."
• "On the whole this is a pretty good Lidl, most of the staff are friendly and helpful."
• "Very busy place. Wide range of products. Helpful and friendly staff."
• "Nice store layout, great selections and great staff."
• "Staff were friendly and helpful."
• "Staff is also nice at the checkout."

Cons:

• "The fruit packer suddenly goes off on me like a mad man."
• "The staff generally seem pretty unhappy and stressed."
• "The store was great but gave it 2 stars as the cashier staff was rude."
• "The staff and manager are very rude for some reason."
• "Lidl beckton on tollgate road has the worst customer service."
• "Poor customer services with some exceptions."
• "Very rude and aggressive manager."

Store Layout and Cleanliness

Pros:

• "There is less people coming compare to other Lidl I went to in east London. Is much organise and tidier."
• "As a person with a disability, I find I can manage to get around, and not get too tired, great for a quick shop."
• "The Beckton Tollgate road branch is my favourite Lidl. Always clean and organised and the staff is extremely nice and helpful all the time."
• "The store is not too far from Beckton station and has a car park. The store is spacious and well laid out."
• "Since my last visit the shop has made efforts to present in a far more tidy and polite manner."

Cons:

• "Visited the place on a Saturday evening. The place was incredibly dirty, with low stock and generally run down."
• "The place was incredibly dirty, with low stock and generally run down."
• "It's a bit small and disorganised, not even very tide honestly, the store in East Ham is 1000 time better and with much more choice."
• "The store was empty, very untidy, pallets and empty boxes."
• "Place becomes a little messy. Used to be much better organised and clean."
• "I've been coming here for more than a year now and it's been about 2 weeks that the shop literally shivers, super dirty, 1cm of dust at the checkouts."
• "Horrible experience, place was half empty, empty boxes thrown all over the place and no help from staff in finding items."

Parking and Accessibility

Pros:

• "Nice big carpark( don't forget to enter your car plate number in the store so you will have free customer parking)"
• "Parking is free for customers."
• "Large free parking space."
• "There is parking for disabled shoppers and as long as you present your receipt and fill out simple details on screen, there is 1.5 hrs of free parking."
• "On site parking space available."
• "Adequate parking."

Cons:

• "Got hit with a 90 pound parking charge but thankfully I had my shopping receipt from the day."
• "There is no clear indication but it isn't until you pass the check out that you realise that you have to put in your car registration number to avoid getting a parking charge notice."
• "The car park is small and if you forget to register your car registration with your receipt you will pay a fine."
• "A week later we received a £90 parking charge for staying in the car park for 30 minutes."
• "Their parking system is an absolute scam. I spent £70 in shopping and parked for 48 minutes."
• "Their parking system is an absolute scam."
• "hopeless parking. incorrect labeling do not know how to account for parking."