Sainsbury's Reviews Summary

Customer Service

Pros:

• "The staff have always been exceptionally helpful."
• "The staff is friendly and helpful, providing a pleasant shopping experience."
• "Lovely staff who genuinely seem to enjoy their jobs and want to help."
• "The staff are very friendly and helpful."
• "Staff member was polite and helpful."
• "The staff are polite and approachable."
• "Staff friendly and helpful. On the very odd occasion I have to return something never a problem."

Cons:

• "The checkout staff need basic training in customer service. they are the worst ive ever had."
• "HORRIBLE EXPERIENCE FROM THIS STORE. Ordered an online shop yesterday which didn't turn up."
• "The worst staff in the whole of Great Britain, under a dog, customer service - a nightmare, no one speaks English."
• "Also better customer service training is needed for the younger staff as they all seem to have an attitude."
• "the worst experience ever! i just received my online shopping and was informed the store that supplied my items were the Beckton branch! well……thanks to the incompetent staff at this store, not only did i receive my many items, i also received a bag of HUMAN poo my bundle of shopping!"
• "Staff unhelpful if you ask them if there's any products out back."
• "Sainsbury (Beckton) was as usual a place of great confusion. The staff do not have any idea what customer service is they are helpless, and rude."

Store Layout & Cleanliness

Pros:

• "It’s very clean and there’s a great range of products of every kind."
• "Store layout is well thought out, so you can feel comfortable shopping."
• "Very spacious and clean. A pleasant stress-free grocery shopping experience every time."
• "Big store which is clean and helpful staff."
• "It's really clean and hygiene is really good and the food quality is really like the fruit and vegetable is it's better than other supermarket."
• "For a large store, it is very clean and tidy."
• "This is a large store so you can get a wide range of products from food, clothing, garden necessities and home furnishings."

Cons:

• "Now the toilets are the worst I have seen anywhere, 2 closets out of order, one remaining and even in baby changing one, no seats on WC bowl."
• "Large parking area, but shocking care for disabled customers."
• "This store has completely gone down in my books, what it lacks in cleanliness it makes up for in out of date stock!"
• "The public toilets had not been cleaned in what seems to be several days."
• "Following my visit feel obliged to comment on the disgusting state of the toilets. Both male and female toilets were out of use and the only facility available was the one in the baby changing room which was disgraceful."
• "The supermarket has dropped its standards lately... The fresh produce area always has stuff on the floor and it's there for days."
• "The shop itself is great, nice size, great selection and great home section it even has a Costa & an Argos inside the only downfall is the state of the disabled toilets were absolutely abysmal and disgusting..."

Pricing & Product Selection

Pros:

• "Sainsburys in my opinion has done better food across its range compared to its competitors it clothing range is great too."
• "Huge selection. Went to buy food and treats for my dog and the variety of products on offer was so much higher than in other supermarkets."
• "The prices were very affordable."
• "Always good experience queues at the checkout are never long and Sainsbury's own brand is always good quality and great taste."
• "This Sainsbury's store is one of my favourites it has clothing, bedding, home wear, books DVDs basically everything under one roof the quality is great."
• "They have everything at affordable prices."
• "Very massive Supermarket with everything available with reasonable prices."

Cons:

• "Generally Sainsburys is expensive with not many offers."
• "The price of most of the items are higher then the other supplier even though the quality and the brand is the same."
• "However Salisbury's prices are often higher than the others."
• "The prices and offers not good enough."
• "Some of the men's razor blades are very expensive but they are expensive in most supermarkets."
• "Additionally, there are occasional stock issues, with certain items being unavailable."
• "Most times shelves are empty, tills not all open and car parking is like a sardine tin."

Checkout Experience

Pros:

• "And the queue went quick."
• "Even on busy hours it is best to come to Sainsburys. It doesn't get nearly as busy as tesco or asda."
• "Check out services were efficient although more than 1 member of staff would be even better for faster service."
• "They also have the latest Smart Shopping barcode scanners which make for fast and safe payment."
• "Checkout queues never too long."
• "I especially like manned tills as I hate self checkouts- I do not want to their job and it is always nice to have a nice little chat with a cashier."
• "Less manned checkouts these days with more self service, mostly self scan so not a problem for me."

Cons:

• "everything is good in this Sainsburys until you reach the checkout."
• "Today I went shopping at Sainsbury's and at the till the person working was very slow."
• "Relaxed shopping in a well stocked store. Just the one working till today with everyone encouraged to self scan. Woeful."
• "We went today for our 'Click and Collect' shopping... Will not be doing this again here."
• "Almost all tills are now self service."
• "This (large) store is located just off the A13 and you have to drive through a retail park to access it. The problem is that there never seems to be enough check out staff on the tills."
• "Huge store that had invested a lot in self-service checkouts and demonstrates a reluctance to keep manned checkouts open."