Lidl Reviews Summary

Staff and Service

Pros:

• "The staff are all hardworking and attentive."
• "Polite, helpful staff."
• "Staff are polite here at this store."
• "The staff is smiley and happy to help."
• "Staff are always friendly and willing to help if needed!"
• "Staff were helpful and friendly and the free parking was a bonus."
• "On a recent visit I was most impressed with Mark on the till, so cheerful, polite and helpful!"

Cons:

• "To be clear the reason why I am given four stars is because of the staff at the self service checkout on 26/09/2019 at 19.10pm who did not assist me to put through one item at the self service till as I was not sure if it needed weighing or not."
• "A bit understaffed and staff can be a bit grumpy at times."
• "Great store but had an unpleasant situation once when the staff was rude to me when I was just asking why the machine wasn't taking my penny's in conclusion the young guy that was working there even wanted to attack me."
• "Been going to lidl since it first opened. Great variety of food however there is a nasty manager there which try to find every way to argue with costumers and have really poor poor costumer service."
• "The manager was rude and unhelpful. The product had a price on the shelf and another at the checkout."
• "He eventually came over with a bad attitude. As if I was a huge inconvenience."
• "Today I had a bad experience with one of the Lidl employee: a very rude behaviour from a Male Eastern Europe."

Prices and Value

Pros:

• "Great prices much cheaper than other supermarkets."
• "Excellent value and quality of Products!"
• "Really cheap stuff, I'm not sure if it's cos of the season, but prices are very affordable."
• "They have discounts on loads of their items and the lidl brand items are very good, highly recommend."
• "Being Lidl, everything is very reasonably priced."
• "Always clean and well presented, food is good value and tastes nice, drinks are very good value, and the stuff in the middle is of varying value but fun to search through."
• "Excellent, unbeatable value across the store, Lidl offers great choices for those on a budget or just pulling the purse strings."

Cons:

• "The baking section is expensive, the quality of the vegetables is going down and the price is going up!"
• "It's getting a bit more expensive as of late, hoping that's just due to central London price hikes!"
• "Lidi has lost its touch now.. no more cheap and cheerful! I love buying plants there.. Now you can't even get a decent good plants anymore."
• "Lidl quality in general has gone down, meat tastes of nothing and vegetables go off in 24 hours."
• "Not the best selection, sometimes they'll be out of common things."

Store Layout and Facilities

Pros:

• "It's a very Big shopping area, I can recommend for any one with secure car park. Secure security and everything you need to make your day you can get it here in Lewisham Lidl."
• "Doesn't have the full bakery like Bestwood St or Charlton but does have fresh orange juice machine."
• "They also have the 'pack your shopping away from the till' shelf at the back so you can take as long as you like ordering your shopping before you leave the store!"
• "Good range of products, changing selection of various home/hobby/garden/fashion accessories every couple of weeks."
• "Items/store laid out methodically, so similar items easy to find rather than being spread all over."
• "Nice, clean & tidy branch. Car park, easily accessible by foot and public transport. Cycle parking."
• "What it does, it does it simply and well! Supermarket is visible from the road and has ample car park."

Cons:

• "Mid size shop. Felt crammed."
• "There's not much parking. If you go at peak times you may have to wait for a space."
• "This store is going down hill. Seeing more mouldy produce."
• "The typical Lidl. Affordable food and random surprise stock additions. The aisles are a bit narrow."
• "Very small car park & too few staff on checkouts at all times resulting in lengthy queues."
• "More or less like every Lidl in a densely populated area. Great value and more or less everything that you need, but understaffed."
• "Parking needs improving because of the layout. No Parent and Children parking so limited space when exiting your car with a child."

Checkout and Self-Service

Pros:

• "On the subject of the tills, there is an unwritten rule at Lidl. When you're at the till, the checkout staff will wizz your items through at lightning speed."
• "The staff know about it, but it's been like it for at least six months, and it makes being in the self service queue a soft game of Russian roulette."
• "I still get Lidl and Aldi mixed up. Thought I was going to Aldi it ended up being a Lidl instead. Still its well worth the visit for the money you save!!"

Cons:

• "The self-service technology is clunky, often requires a staff member to intervene."
• "Not enough stuff, only one till counter is open and self service machine site have no one to help as we have to wait long time for someone to come and assist toward complete the shopping."
• "The queues are usually quite long."
• "Wasn't a great experience as spent ages waiting in 1 of 2 queues excluding the self service queue which also had a long queue."
• "Excellent prices, friendly staff the only downside is the badly managed checkouts. No action is taken to open more checkouts until the queues are out of control."
• "Only gripe are the length of the queues. They sometimes tailback nearly 30 people long."

Parking and Accessibility

Pros:

• "There is always somewhere to park- just remember to scan your receipt as you leave to avoid a parking fine."
• "I like the parking restrictions if you park and not validation you shopping recipe inside the shop you will pay fine which is good it helps lidl customers to find easy place to park."

Cons:

• "disgusted that they are fining customers £50 parking fine if you dont notify the cashier your registration on your car."
• "Beware of the parking. I visited on a wet evening, making a dash for cover from the near empty car park. I was unaware of their officious parking regulations which added £45 parking fines to my bill."
• "If you forgot to register your car during checkout then you will be fined £90."
• "I happened to see many shoppers leave the store premises as there wasn't enough car park space available."
• "Unlike many other branches, this one requires you to scan in your receipt to validate parking, being one more inconvenience and delay after what is usually a less than pleasant shopping experience."