Lidl Reviews Summary

Customer Service

Pros:

• "Great customer service. CHI the cashier was entertaining, with beautiful manners."
• "Cynthia at the checkout was really helpful and cheered me up."
• "The young lady at the very, very busy checkout was absolutely charming and helpful."
• "The gentleman who manned the self service area at Lidl Well Street deserves recognition for his friendly and helpful demeanour."
• "Staff at this shop are very pleasant and helpful."
• "The Service At This Place Is Very Good Too!!., As They Always Answer All Of Your Questions & Always Point You In The Right Direction!!."
• "Great value for money, very good customer service everyone is friendly, always smiling and talking (regardless of how many hours they've been working) helpful also."

Cons:

• "Ricky is a passive aggressive 'manager' who's very uncomfortable being in the presence of a black or brown person."
• "Apaling service, female staff at checkout unfriendly & miserable."
• "Store well stocked, but the manager was very unhelpful."
• "There's a female manager who is treating the clients in a bossy manner."
• "Some of the staff in lidl in well street were very rude they think that every black person is a theft."
• "The ladies who are floor manager's at this store have no people or social skills whatsoever."
• "I found the staff to be very rude and most of the staff did not seem that approachable."

Store Atmosphere

Pros:

• "The store always looks clean and tidy."
• "Shop layout and hygiene are very much above standards compared with other shops."
• "This Lidl Supermarket Store Has A Very Good Atmosphere, Is Very Clean, Has A Wide Range - & - Variety Of Products, Has Very Good Quality Customer Service."
• "Really well stocked and well managed store. All employees are really lovely and helpful."
• "During my visit, I was impressed by the vast array of fresh produce, pantry essentials, and speciality items on offer."
• "It's always a slightly surreal experience shopping at Lidl!"
• "Simply the best shopping experience ok they may not have the same choice as larger supermarkets but what they have its great."

Cons:

• "A bit cramped. Sometimes I feel like there isn't enough staff to tell you what you need when you need it."
• "It's so humid and hot in there it's made me run outside and puke everywhere."
• "It's mostly packed full of people, that are always in your way and they walk so slow."
• "The aisles are generally wide but often blocked by stock trolleys or bakery racks."
• "The store is not the cleanest and many product boxes are opened leading to lots of products to be damaged."
• "Extremely rude staff, endless queues for the till and no COVID measures applied to the customers."
• "The worst thing about the experience of shopping here is that you've got crackhead beggars at the main entrance."

Product Availability

Pros:

• "Lidl is one of the best in terms of good value for money."
• "Stock levels were definitely better, at 7pm on a Thursday."
• "The 'middle aisle' can provide great home ware, DIY tools, clothing, shoes, toys, books, beauty tools, kitchen gadgets, storage solutions, pet products and more."
• "Good prices and a fairly big selection of supermarket food: you could get most items for a weekly family shop."
• "There are always great bargains to be had and gems to be found."
• "Great prices and big selection."
• "Like all lidls this store carries a good selection of products and feels slightly more continental European than the standard British supermarkets."

Cons:

• "One week no milk One week no bread or whole sections like dairy just completely bare?"
• "Their fruit veg and meats always are going off whilst on the shelf..."
• "The veg that they sell in well street are already old and they go off after a couple of day you've purchased."
• "Meat and chicken smell disgusting the day after."
• "It's usually not well stocked of fruit and veggies, with essential items either sold out or not present at all."
• "Always running out of bakery products."
• "Every time I go everything is already empty in the vegetable section, so it seems like they never restock the food!"

Parking & Accessibility

Pros:

• "Parking is free for customers no matter how much you spend."
• "Massive free parking lot for shoppers. Cheap and cheerful... so I'm deffo a happy customer."
• "Free parking for customers u must scan your receipt to get it."
• "Normally have no problem with parking as there are quite a few spaces."
• "Surprisingly easy to park. very well stocked through the first 2 hours of the day."
• "Great location with reasonable free parking."
• "Reasonable sized store with lots of parking. Fantastic value for money."

Cons:

• "Bike stolen be careful there is no security at parking lot."
• "They have a different parking system - not mentioned online."
• "You also have to make sure to enter your number plate details into the in-store machines once you have completed your purchase otherwise you may incur a parking ticket."
• "Customers using the car park be warned.. make sure you scan your receipt and register your registration plate before you leave otherwise you'll get a parking fine."
• "If you drive make sure you check how long you have stayed as there is a limit and even though they don't have enough staff on the tills if you leave a minute late they will hit you with a massive fine."
• "Scam Parking! You apparently have 30 mins to park your car regardless if you're shopping or not."
• "You'd think the management would at least put up a sign at the front that this supermarket doesn't take card payments at particular days and only accepts cash but apparently not."