Asda Old Kent Road Superstore Reviews Summary

Store Layout and Accessibility

Pros:

• "This ASDA is mahoosive, so chances are, you'll find what you need here."
• "Large store with nice staff and some great finds."
• "Good ASDA supermarket. They have everything you may need. From frozen food to fresh products."
• "The store is fully ♿ accessible."
• "Massive store. Very wide range of products and open to late!"
• "I like how large the supermarket is, which means it offers a wider selection of products than having to pop into other smaller supermarkets like I would in Peckham rye lane."
• "They have a great selection of seasonal stuff — when I visited they had a whole isle of actually very decent (and of course affordable) Halloween stuff."

Cons:

• "The shop layout is very confusing and the place feels so sterile and depressing."
• "It would be so wonderful if there were fewer than 26 people in any queue. But there aren’t. Ever."
• "The queuing is ridiculous."
• "Queues are ridiculous on evenings and weekends - my last 2 trips involved queuing for 25 mins plus."
• "The store says it is open until midnight. Came here at 10:30pm on Wednesday and the store was shut with no signs on any of the doors explaining why it is not operating during the standard opening hours."
• "I wasn't happy with the amount of people in the store, Covid measures were not being followed."
• "The worst checkout customer experience ever! Only one staffed checkout available 1h from closing!"

Staff and Customer Service

Pros:

• "I'm impressed by the way you're now selling sausages and bacon with ingredients with only chicken and Turkey is them, no red meat at all."
• "I have changed my review from 1 star to 4 because they have improved and there is less queues."
• "Always great products and helpful staff."
• "There are a few that are very friendly and helpful."
• "I would like congratulate one of their staff by the name of Jonatha I believe, She was really helpful."
• "The staff is polite."
• "What a stunning experience with Julz in store few days ago. Excellent customer service, professional, person centred approach, smiling and joking."

Cons:

• "This is the worst asda in england I never seen such rude staff like this one."
• "The young girl on the click and collect desk this evening (20:00-21:30) was extremely rude."
• "Asda has a good select of item, however the staff where rude."
• "Had the pleasure of an extremely RUDE staff member today in store."
• "Absolutely the worst store I have been to with the worst staff."
• "Security guard was exploiting his power yesterday."
• "One is the workers were extremely rude to me."

Cleanliness and Maintenance

Pros:

• "There was a cleaning station available."
• "2020 has been a difficult year for all shops... they now have this worked out."
• "The building is large and well maintained, a variety of exceptional products, and above all a lot of merchandise."

Cons:

• "Toilets are filthy."
• "I witnessed a mouse running around under the shelves in between the tills."
• "The toilets were absolutely disgusting. They were very smelly, dirty and there was poo all up the toilets."
• "women’s toilets are filthy."
• "Shelves and floor always has some spillage that has just been left by staff and the self checkouts don't seem to have ever been cleaned."
• "The baskets and trolleys and dirty and disgusting, I would expect them to be regularly cleaned but it doesn't seem to be the case."
• "Third time in a row over two weeks I’ve used this Asda petrol station, and third time in a row the machines are incapable of printing a receipt, there are no gloves or towels and the forecourt is filthy."

Product Availability and Pricing

Pros:

• "Asda is not my local store but I do shop there from time to time. On the occasions that I have visited I have been more than happy."
• "I tend to find things here that I can't find at the Tesco Southwark Superstore, in particular this place has an excellent baby food section and a refreshing world foods aisle."
• "They do great school uniform at good prices."

Cons:

• "I gave it a try, and only 4 out of the 18 items I ordered were delivered??"
• "I went to my local Asda 'Superstore' in Weymouth to buy Pumpkins as it is Halloween today but Asda didn't have any!!"
• "Was due a delivery last Tuesday of essential groceries. It didn't arrive."
• "Online shopping orders are ALWAYS damaged, incorrect, items missing."
• "On my last three visits to this store I was overcharged due to Asda not bothering to update their prices and promotions on their shelves."
• "The stock ain't bad, I have managed to pick up what i needed often, but things on shelves are messy and all over the place and things that are breakable usually are broken."
• "This store repeatedly overcharges customers. They charge the normal price for a reduced item despite a clear yellow label showing the reduced price!"