Showcase Cinema Dudley Reviews Summary

Seating

Pros:

• "The seats are starting to look a bit dirty but they are still much more comfortable than most cinema seats."
• "A well equipped, clean and modern multiplex with comfortable seats."
• "Lovely staff, comfy seats, not overly priced (went on a Wednesday afternoon) and great movie... all in all a great cinema to watch the new blockbusters in... deffo worth it and WILL be going again... thankyou showcase 😊"
• "The seats at showcase cinema are very comfortable and spacious."
• "Comfy seats which is always a bonus and oceans of leg room"
• "The standard seats are surprisingly comfortable and the leg room is great."
• "Even standard seating was super comfy"

Cons:

• "Seats aren't the most comfy and the premium seats are expensive for what you get."
• "The chairs do not compare to other cinemas (Odeon) the lack of as standard reclining chairs really showed."
• "The seats are uncomfortable"
• "Seats need a good clean and upgrade."
• "But for me although we loved the film(new Bladerunner) the whole experience was ruined by the dreadful seats which are amongst the hardest and most uncomfortable I've ever sat on!"
• "Seats have seen better days and creak when you make the slightest movement."
• "The seats were dirty and the floor was also extremely sticky!"

Staff and Service

Pros:

• "Staff were very friendly and helpful, and the included food and drink were gratefully received."
• "Staff were friendly and efficient"
• "Always great service."
• "The staff are always helpful."
• "Staff are always friendly and happy to help."
• "Staff were very helpful and friendly."
• "Friendly staff, lots of food options, lots of screens."

Cons:

• "I was pretty annoyed and actually first time kinda felt it was racism."
• "Not a very good first time experience, very poor communication between the staff."
• "Staff weren't helpful and weren't understanding at all"
• "Customer service is terrible."
• "Manager Vicky no customer service skills at all."
• "The staff are boring and customers service has gone down the drain."
• "Disgusting customer service from all 6 members of staff stood around looking like we had inconvenienced them."

Cleanliness

Pros:

• "Clean toilets."
• "The cinema room was clean and peaceful"
• "The cinema is clean, comfortable."
• "Really nice cinema. Well laid out. Good quality image and sound. Clean toilets."
• "Cinema was clean and tidy."
• "Always very clean with super friendly and helpful staff"
• "Very clean, friendly staff."

Cons:

• "This cinema has really gone downhill. Dirty and smelly toilets. Sticky floors in the cinema and it smelt like vomit. Stained seats!"
• "The auditorium was freezing cold and my grandson was physically shivering."
• "Good place with lots of restaurants but the cinema experience was awful. Screen 5, don't go there. Especially the chairs, squeaky, rattling and very loose."
• "The seats were dirty and the floor was also extremely sticky!"
• "Not to happy with the male toilets though as they stunk of urine bit like a dirty park public toilet."
• "The screen that we were seated in absolutely stunk of sick."
• "occasionally you can smell the toilets outside of the toilet in the corridor"

Price and Value

Pros:

• "This place is quality, everything is up to date, prices are not too expensive."
• "Much better than Odeon at Merry Hill. Cheaper for a start and not forced to sit right at the front unless you pay for premium seats."
• "Quality digital projection, comprehensive film selection and weekly discounts with the Showcase Insider card (free) - standard prices are still good."
• "The showcase loyalty card is very convenient as it provides many discounts for the food and the ticket prices."
• "The prices were not that bad, been helpful the fact I have a member card which helps to pay for foods & drinks."
• "Prices are affordable, also you can choose 2D, 3D... Screen."
• "Pricing even for a Saturday Prime time showing is very reasonable too"

Cons:

• "The food such as the hotdogs are way too expensive for the amount you are given."
• "Coupled with the ridiculous price of the snacks."
• "Sadly very overpriced (as all cinemas are)."
• "Way more expensive compared to other Cinemas."
• "Very expensive treats and drinks."
• "Ticket prices too high."
• "The food here is alright but would advise bringing some of your own food as it is expensive."