Vue Cinema Bromley Reviews Summary

Seating Comfort

Pros:

• "The recliner seats are wonderfully comfortable."
• "Every seat is a huge recliner!"
• "Huge bonus for me are that the seats are all recliners!"
• "Spacious, comfy recliner seats. Handy to have a tray table for drinks and snacks too!"
• "In This venue, every seat is a Recliner seat. Every seat is comfortable."
• "All the seats are recliner which is nice and I like the concept of underground cinema."
• "New cinema so everything is clean and feels great. All seats can recline."
• "Very impressed. Great prices and all the 💺 seating has a remote control foot rest recliner."

Cons:

• "The recliner seats are excellent (and don't even cost extra), and the whole place looks good and clean."
• "Seats were a novelty & quite comfy although had to brush away previous occupant's popcorn remains."
• "Found our seats, which were great, but popcorn left by previous occupants all over the built in table."
• "My seat was covered in chocolate which I had to clean myself the great British public."
• "Seats make ALL the difference - we stopped going anywhere else because of this."
• "Seems like this was my first time at a vue because I didn't realise how nice this cinema is."
• "VIP seats and cheap tickets but remember to take wet wipes with you as the past few times I've visited I've been unable to sit in the chair thanks to spilled drink or sticky food that has not been properly cleaned before the film."
• "First time had been here. Only two tills working for food and drink so long queues. Found our seats, which were great, but popcorn left by previous occupants all over the built in table."

Staff Service

Pros:

• "Polite staff, very clean."
• "Great cinema. Staff are good and polite."
• "The manager robert was fantastic tonight & very & Simon was on the ball & give an excellent service on the desk to meet our snack needs."
• "We visited Vue Bromley, where we met the most helpful member of staff - Robert."
• "Very good service received from older gentleman Simon."
• "Friendly, helpful staff. I noticed someone with special needs helping out there, the staff were so accommodating with him, it was lovely to see."
• "The staff here weren't overly great either hence only giving 4 stars."
• "Staff are good and polite."

Cons:

• "Very long queue, only two slow workers serving."
• "Good because it’s recliner but every time I have gone to watch a show in the evening/late at night, the service is very slow."
• "Great cinema, shocking online booking process and customer service line."
• "The online booking wasn't working so I went in to get help and was told 'that's not part of us'."
• "Very nice inside, seats are all recliner with loads of room. Only thing that lets this place down is the service behind the snack/drinks counter."
• "The cleanest and most comfortable cinema I have been to. Service was good to excellent too."
• "This cinema is a little bit of luxury for a decent price.The cinema is always clean, staff friendly."
• "Staff closing doors early, arrived within 15 mins of the trailers for a film and the doors were closed upon arrival."