ODEON West Bromwich Reviews Summary

Staff

Pros:

• "Staff is LOVELY."
• "The staff were exemplary with their kindness patience and understanding."
• "The staff are Brilliant as always especially priya who helped a great deal."
• "The staff were super helpful."
• "Staff are friendly and helpful which is why it gets 4 stars."
• "Staff welcomed us and told us which screen and seats we were in."
• "Staff very friendly too."

Cons:

• "The staff are a bit dopey literally stand there staring expecting you to know where you're going."
• "Staff is rude and they just stand don’t do anything then when they see people at the back, ask stupid questions."
• "The staff though.... they were nice, but did nothing but talk to each other."
• "The MANAGER WAS VERY RUDE AND AN ANGRY PERSON, he was like yelling."

Seating and Comfort

Pros:

• "Seats comfortable and screen just the right size."
• "Seats are comfortable enough."
• "The seats were very comfortable and had lots of legroom."
• "Very comfy seats and friendly."
• "Incredible screen acoustics and comfortable seats."
• "The cinema chairs don't feel tacky at all."

Cons:

• "This must be the smallest cinema I have been in in 40years."
• "They even have the cheek to charge extra for two rows at the back."
• "The seats aren't marked up... So there are no letters on the end of the rows which allows you to find your seat."
• "Paid for premium seats which were left filthy and shoes stuck to floor."
• "I paid £20.90 for two premier seats and they were no different to the standard seats."

Pricing

Pros:

• "The prices are also cheaper than some of the nearby cinemas."
• "Great value at only £5 per ticket (£6.50 for premium seats)."
• "It's really cheap compared to other cinemas."
• "ODEON classify this cinema as one of their saver cinemas. This means tickets are all £5 online."
• "Cheap prices for film tickets and quality of cinema is good with a good sized screen."

Cons:

• "The food/drinks are so expensive."
• "Even worse, Odeon scrapped their rewards scheme around the time the prices started to go up here."
• "Used to visit this cinema on almost a weekly basis for many years... Unfortunately, they've really hiked up the prices in the last 3 years, and they are way too high now for what it is."
• "Snacks are very expensive people buy snacks from opposite subway tesco then go to cinema."
• "The prices for the confectionary (popcorn, drinks) are extortionate."
• "A bit expensive at nearly £8 per ticket for a kids film."
• "I was shocked when i had to pay £9.50 per ticket. They have no offers, no meerkat discount on buy one get one free and no discount for OAP anymore!"

Cleanliness and Maintenance

Pros:

• "Clean cinema and polite staff."
• "Cinema was clean."
• "Toilets were clean and well maintained."
• "Cinema was clean, and inside the screening; well spaced out."
• "Great place, never messy."

Cons:

• "Really good service just short of five star due to the cleanliness of the toilets."
• "However, cinema wasn't as clean as it should be - not so much the screen, but the toilets and the bins were overflowing."
• "Someone had shoved a load of toilet paper down the sink and the floor was soaked in the bathroom."
• "Paid for premium seats which were left filthy and shoes stuck to floor."

Accessibility and Facilities

Pros:

• "You can book your snacks online up front to skip the queues."
• "Great place. Free parking after 6. Autonomic machine to buy tickets."
• "Parking free after 6pm."
• "It is assessable by anyone in a wheelchair because there is a lift next to the stairs."
• "There's ample parking in the shopping centre car park. It's free after 6pm and all day Sunday."

Cons:

• "The inability to silence loud talkers and those who are constantly taking selfies (flash included) or pictures of the movie itself shows how bad the cinema industry really has fallen."
• "It doesn't have its own car park but you can either park in Tesco or Primark Car Park."
• "The cinema is tiny and the choice of film is very limited."
• "The cinema was in darkness with no lighting in the aisles, the steps or a handrail for safety."
• "The lift is not very big for wheelchairs and they could space out the barrier a lot better where you have to line up for your tickets it’s a real squeeze with a wheelchair."
• "Parking should be validated but you need to pay, unless you come in after 6pm."

Customer Experience

Pros:

• "A nice way to spend an evening with your family."
• "Great place to take the kids for the movies. Vibrant but peaceful surrounded by many food outlets and stores to pass the time."
• "I will be coming back. haven't felt so welcomed in a cinema before so thank you for making it a great experience."
• "Just watched DC LEAGUE OF SUPERPETS with my daughter at this lovely cinema but Our seats were taken but after speaking to the manager Lee his outstanding customer service went above and beyond."
• "Very surprised how lovely clean and small so no rowdy crowds it was a very pleasant experience."
• "It is a marvellous idea to have morning showings of films for over 55year olds - and the tea or coffee and biscuits is just the icing on the cake."
• "A very comfortable and enjoyable experience."

Cons:

• "Full of freshies. They don't know how to sit and behave in cinemas."
• "It then went to chaos as people started arguing saying that's my seat.. no it's mine blah blah."
• "Unfortunately last film I watched was aquaman and the experience was ruined for me young children was allowed in to watch it there was a baby crying through 75% of the film."
• "There were no staff to show anyone where to sit so we just plonked ourselves down where we thought was roughly right."
• "Sometimes this cinema displays a movie in the wrong format."
• "People started using phones which was very distracting."
• "Only downside was the seemingly 800 people all coming in at the same time, as the adverts were starting."