iStore Crawley - Apple Authorised Service Provider Reviews Summary

Customer Service

Pros:

• "Excellent! Really know their stuff and helped me out bit time when my macbook pro decided to die."
• "I was very happy with the service I received when purchasing a product from the store."
• "Sam was able to soft reset the phone and get it working."
• "The young man was very helpful, I do not know much about iPads, he helped me choose new one and he set it up for me."
• "They did an amazing job resetting it and it was done absolutely free of charge."
• "A different member of staff was also incredibly helpful when I brought my laptop back in a week later with bluetooth problems."
• "Fantastic service from Lawrence and his colleague today."

Cons:

• "Visited the store with family as they apple fans and I'm a android user myself. Discovered on entry there wasn't much in the way of staff available."
• "Whatever problem you have I guarantee this iStore will tell you that you are wrong and there is no problem to fix."
• "Very disappointed with their service,staff and their return policies."
• "The worst Customer service ever from Apple iStrores."
• "The worst !! Unprofessional and unhelpful."
• "Worst customer service ... they do not service even products that are in warranty .... the staff brings up petty things to deny service."
• "Poor service at each stage. There was only one member of staff for four customers."

Technical Support

Pros:

• "MacBook is now fine after reinstalling the OS. £500 Saved."
• "I brought my iPhone X in as my WIFI and bluetooth modular wasn't working and had proof that my phone was doing something faulty, they took it in and said we will see what's going to happen over the next 7-10 working days so that gives them time to try and diagnose the problem, and within 2 working days I was told that it couldn't be replaced with a new unit so they issued me with another iPhone X and since then no issues what so ever."
• "Staff member named Kieran helped me find the correct one and fitted it for me perfectly."
• "I took my grandsons iPad to this store on 14/11/2022 because he had locked himself out on the iPad with the screen lock and I couldn’t unlock it on my Mac Scot the sales assistant said leave it with us come back in about 45 minutes and it should all be done."
• "Josh fixed my iPad reset problem. He also identified and documented another problem, allowing me to pursue it under my extended warranty with the original supplier."
• "Visited the store today due to my iPhone home button not working, was served by a young man called Scott who was very helpful."
• "The assistant cleaned it and sorted out this long-standing issue on the spot."

Cons:

• "Complete waste of time!! I’ve made the update to iOS 12 on my iPad mini and two hours later the screen became white."
• "AVOID THIS REPAIR SERVICE!! I took my iPad, which had locked me out, to the istore Crawley. They charged me £25 to do an IOS update and restore the iPad to factory settings."
• "Booked an iPhone 6 battery replacement via apple website. Turned up and was told I had to agree to any other repair being done when they checked the phone during battery replacement up to the value of £350!"
• "The staff member I spoke to explained to me that not only would it take more than 24 hours to fix my rather old MacBook, but that within a matter of months Apple would stop making parts for such an old model."
• "If you want to take advantage of the cheaper battery replacement scheme offered by Apple, no point coming here as you'll have to make do without a phone for potentially 5 days as it's sent away to apple."
• "Superficially friendly but unhelpful. I have a cracked screen on my MacBook... I was told that they couldn't give a rough cost before I paid £95 for a diagnostic."
• "Booked timed slot via Apple website for iPhone battery replacement. Unlike Apple stores, they do not do while you wait replacements even with booked appointment."

Product & Store Experience

Pros:

• "I brought a MacBook Pro from Sam and Kieran a couple of weeks ago and can't fault them for their service."
• "They were more than helpful and their insurances for both products are the cheapest I've ever seen."
• "These guys are heroes. Thank you."
• "I recently purchased a phone here and the service was brilliant."
• "Fantastic service from start to finish we were served by a lovely guy named Sam he was very polite & helped us quickly & efficiently knows he job well."
• "Great store and really good staff who are down to earth and really good at reading their customers and what they need."
• "Sam, your wonderful salesperson/technician, should make you very proud."