iPhixx - Phone & Computer Repair Reviews Summary

Professionalism

Pros:

• "The service offered is both professional and competitively priced."
• "Excellent, friendly and professional service at a good price."
• "Danny knows exactly what he is doing and does it with an exceptional level of customer service every time!"
• "Danny provided a prompt, efficient and value for money service."
• "Danny offers high quality service with back up warranty."
• "Danny is certainly the most knowledgable repairer in Banbury and has the most comprehensive workshop."
• "Danny is professional, friendly and informative."

Cons:

• "Unreliable, will not recommend or use again."
• "Had phone for weeks, wasn't fixed but still had to pay to get it back."
• "Three weeks later I had to follow up for them to advise that they cannot fix the phone."
• "Handle with care - They promise you the world and then do not deliver."
• "I did have an issue with Danny where he misdiagnosed a faulty mic on my iPhone 8+ one year ago."
• "When raising my concern with Iphixx, they said I would have to pay for another screen repair as there was what looked like a point of impact on the crack, so it didn't 'fall under their warranty'."
• "They then refused to refund the whole cost of the battery which they fitted unnecessarily."

Customer Service

Pros:

• "Very thorough customer service. Swift replies to emails (as phone was broken!) and one night without phone whilst they replaced the screen."
• "Absolutely brilliant customer service. High standards. Very accommodating and helpful."
• "Great communication at the time of booking, followed up with excellent customer service."
• "Danny is polite and knowledgeable, can't praise him enough."
• "He was very responsive and I felt he took great care for his customers and understanding."
• "Stayed in touch. Always answered questions. Responsive."
• "Great customer service."

Cons:

• "Fitted a battery as they told me this was the problem with my iPhone within hour the phone was not working again."
• "No answer when I called but within minutes they’d reached out to me."
• "They keep you updated with all that’s happening and check up afterwards that your happy."
• "Although it was not cheap, that is more to do with the genuine parts than the labour charge which is absolutely fair."
• "They could have easily charged me 50 pounds for a new USB charging point port, but instead they were really honest and told me the port just needed a clean and just charged me for that."
• "They made the whole experience a good one & didn’t try to over change."
• "The quality of the screen is clearly not up to the same quality and durability as the original Apple screen."

Repair Quality

Pros:

• "All his work comes with a 12month Warranty, which I’ve not required yet!"
• "My phone is now like new and works perfect."
• "Had the screen replaced on my granddaughter's iPhone yesterday. All done well within the hour quoted."
• "Danny had the problem identified, and fixed within a couple of hours at a very reasonable cost."
• "Very happy with my replacement screen and I’m content the repair was carried out by someone who is practiced and careful."
• "The work carried out was beyond expectations and the price paid was really good value for money!"
• "The repair was superb as well as being ready on time."