ArmaFone - Ipswich Reviews Summary

Repair Quality

Pros:

• "excellent repair of my iPad mini - I thought it needed both an LCD and digitiser but when I went to collect it, they said the LCD was ok so it cost me £59 not the £99 I had expected."
• "The technician arrived the next day and within half hour it was fixed."
• "Service like no other, prices for repairs are great value, this company will come to your home and repair your phone in their mobile workshop if possible."
• "Within 1 hour it was returned working as it did out of the box."
• "They fixed the glass back and replaced the camera on my S7, it's now as good as new."
• "Managed to fix my water damaged phone for £59."
• "Literally 20mins later the smile couldn't have spread further across my face..... one fixed phone!!"

Cons:

• "After 3 months the screen started to go black and stopped working. My Face ID then stopped working."
• "I would have given 5 stars but the replacement rear cover was a different shade of blue to the original."
• "What a waste of time told they could repair my iPhone 8 Plus when phoned 10 minutes later got to the shop only to be told can’t be done today."
• "Went into the store with a functioning cracked iphone, came out with a frozen Apple icon. Made to feel it was my fault the phone no longer functioning, and denied it worked in first place."
• "For me not good at all I had very bad experience I left my phone and the parts has been swapped from an old phone I get back my phone more damage I was not expecting it I don't recommend Just be careful Well that is my comment."
• "About as much use as a chocolate tea pot."
• "First cracked screen for me so I was not familiar with the replacement cost which was more than I thought."

Customer Service

Pros:

• "Very good cheerful service and reasonable price."
• "I would recommend them very highly & without a doubt will use them again."
• "The staff at ArmaFone were helpful and knowledgeable with the repair times and delivery times for products very efficient."
• "Really pleased with the service received."
• "Highly recommended."
• "The guys in store were very professional and honest."
• "Professional and friendly service, thank you Arma phone especially to Lucy ☺ for such excellent service."

Cons:

• "If I could leave no stars I would. New iPhone for my son and asked for their 'phone swapping service' after troubleshooting for a while figured out they hadn't even swapped the pin card nor supplied with the charger when we picked up the phone."
• "I walked away feeling that I had been taken advantage of; the company has no care for the customers only the money."
• "Took a while to acknowledge me in the shop."
• "Not helping when I rang about either issue the first time."
• "Would not recommend."
• "Offered a cheaper one I could fit at home but it was still £15, said no thanks I can buy 3 for that online."

Value for Money

Pros:

• "Wasted so much money on Protect my Bubble insurance over the years. They wanted 90 pounds excess for my repair. Armaphone only charged me 35 pounds."
• "The price list seemed reasonable also."
• "They were able to repair it for a reasonable price."
• "Was advised to come here for a new battery for my iPhone 6. It was about quarter of the price of another shop, for the same battery."
• "And a billy bargain too! Takes the panic of being without my phone away as so local and can only take an hour."
• "And great value, I was expecting to have to pay much more!"
• "Armafone was my cheapest quote."

Cons:

• "we were looking to get an iphone screen repaired recently but the price was too high when compared to other shops in Ipswich and the screens were not even genuine."

Convenience

Pros:

• "I dropped my phone in at 9 am to have the screen fixed. I was told it would be ready in an hour but I didn't need it until later in the afternoon."
• "Called ArmaFone at 1pm after my phone died following a broken screen. They told me to bring my phone in (situated inside Asda) and within one hour they had replaced my screen with a new one and were not expensive."
• "Booked a battery replacement for my Samsung S20 at 10am in the morning - and by 2pm the battery had already been replaced without me leaving my home."
• "He offered me the free call out service where they come to your house and repair your phone in the company van."
• "Got my partners phone fixed after screen was broken, Very helpful when the screen was not in stock and was very quickly fixed once they had it in stock."
• "Used the Armafone mobile service during lockdown - they came out to my house to collect my phone, fixed it from their van and returned it promptly to me whilst keeping a safe social distance throughout."

Cons:

• "DO NOT USE I recently had my phone screen fixed after smashing it."