iSmash - Manchester Arndale Centre Reviews Summary

Repair Service Quality

Pros:

• "The fixed it nice and quickly, allowed me to test it before leaving and all around provided a fantastic service."
• "He guided me honestly and told me that ur mobile speakers are perfect and just need to clean them."
• "The service from start to finish was amazing and I would highly recommend them to anyone in Manchester."
• "Very pleased with the service I received."
• "Service is quick and efficient but at no point does it say or are you informed that replacement iPhone screens don't have the 3D touch and are not of OEM standard."
• "Fixed my phone within the hour, front of house staff member was really helpful and friendly."
• "I needed a screen swapped on an iPhone 11. Getting the swap done took about an hour, which was excellent."
• "Offered to diagnose my phone and refund the £20 fee if they couldn't fix it."

Cons:

• "I still have not received any followup email about my order."
• "Screen fitted didn’t work, two weeks later broke with water damage."
• "This company cannot repair Google Pixel phones!"
• "Did a good job on the time and had my phone ready the same day. However, didn't do a good job at applying the glue all around the screen."
• "Complete rip off! £35-45 is normal for such a repair. even £50 at a push but not £80."
• "These are complete cowboys!!!! I took a product into them for a new battery and they said they couldn't fix it."
• "Poor - their replacement screen cracked when Apple tried replacing my battery, and they wouldn't replace it."
• "Overpriced, poor quality parts. Do not be tempted to use them over your phone insurance."

Customer Service Experience

Pros:

• "I give five star only for Azhar. What a decent and professional mobile mechanic."
• "Very impressed with the friendly and efficient service received."
• "The staff are knowledgeable friendly and always willing to go the extra mile."
• "Really knowledgeable and friendly staff. Super professional at all times."
• "Magda the manager was very helpful and knowledgeable about products."
• "Friendly and quick when I got my screen fixed."
• "Great staff team, Magda and the team really know how to provide customer service."
• "Needed to take my work phone in as it was no longer charging, the person who was on the desk just took a quick look and then cleaned out the charging port."

Cons:

• "Poor communication, and said they stopped doing the heat sealed protectors nearly a year ago?"
• "Service is terrible they offer life time guarantee come back and get it fixed again if anything goes wrong."
• "Very poor service, charge £20 to diagnosis a fault but can't actually confirm the fault or even fix it."
• "Horrible service! I purchased a screen protection glass from them on November 18th 2019."
• "Paid £10 for a screen protector to be fitted to my iPhone, it peeled away in one corner within days."
• "Avoid ! Avoid ! avoid iSmash I had my Huawei P9 lite battery replaced by iSmash."
• "The women at the front desk was rude for no reason and had a really bad attitude."
• "Can't fault the actual repair itself but the guy who served us was far more interested in making a point why his OnePlus phone is superior."

Cost and Value

Pros:

• "It only cost me 60 pounds to replace the battery, this is a bargain."
• "My iPhone 7+ screen was fixed within exactly 30 minutes and looked brand new. Since I'm a student I was given a discount for the glass protector and a free phone case."
• "Great customer service. I was able to book an appointment on the same day and get my iPhone screen replaced in less than 30 mins. There is a slight difference in colors compared to the original iPhone screen, but it was third the price."
• "I needed a full screen replacement for a Samsung S7 and turned up without an appointment on a bank holiday weekend. The lady that helped me was absolutely lovely and my phone was fixed within 90 mins. Can't recommend these guys enough - professional and helpful."
• "Apple Genius bar advised I needed a new screen for £129. It would have been less than £50 at iSmash but, the lads did a FREE repair on the spot."
• "Great service and a quick turn around. Easy to book online with a completely paperless process they even email your receipt."

Cons:

• "The initial screen repair was ok until the faults started 4 days later but the subsequent 3 repairs, communication, care and accountability has been awful."
• "Charged for a second screen even when customer service said it would be covered."
• "Went to the branch in arndale after 6pm after work to get my screen fixed on my iPhone. Booked an appointment online and the gentleman that served me was very nice, polite and helpful."
• "I paid 120£ for a screen replacement, bought a screen protector from them and the screen cracked in a couple of days itself."
• "After spending 1.5 being messed around by a Samsung 'Experience Centre' and still not leaving with a repaired screen or even a promise of a repaired screen."
• "I paid 120£ for a screen replacement, bought a screen protector from them and the screen cracked in a couple of days itself. I wasn't using my phone, it was put on my desk."
• "Samsung repair shop wont repair my smashed screen because their rules are idiotic - region locked phones, well their loss they just lost a customer forever."