Address: Bourne Rd, Dartford, DA1 4BU, United Kingdom
Phone: +441322521595
Rating: 4.5
based on 102 reviews.
Customer Service
Pros:
"The level of customer service is outstanding."
"Every single time I have visited them, I was treated like long awaited guest or family member."
"Scott and Garth, Thank you both so very much for such excellent client service, your ability to be flexible, and to devise an innovative solution to make what I want happen."
"Excellent customer service when taking my car for MOT."
"Excellent customer service, and I never felt any of the 'pushy salesperson' vibes you get elsewhere."
"The whole team are so polite and helpful. I would recommend this garage to anyone, The sales team are also extremely helpful and very knowledgeable."
"The staff team are highly knowledgeable and treat their customers with the utmost respect and care at all times."
Cons:
"I've been here 3 times to look at vehicles. Each time I've come in I've been ignored."
"Booked my vehicle in for an annual service... waste of an entire day."
"Came in to negotiate on a Mazda 6 on the forecourt, beware that the salesman throws his toys out of the pram if you negotiate too hard."
"This Mazda salesman is only nice if you want to buy a car, then it's otherwise."
"IF YOU NEED SERVICE OR REPAIR DO NOT GO THERE. THEY ARE IDIOTS!"
"Very poor customer service, severe lack of communication whilst waiting for my car to be looked at and had to hang around Crayford all day and no fix at the end of it."
"Not sure if I just got the wrong person but the lady who greeted me (and newborn in carseat) at the door looked me up and down whilst asking why I was there."
Value & Pricing
Pros:
"For a main dealer I have found Crayford Mazda to be very good value, efficient and offer excellent customer service."
"No hidden costs or work so no nasty surprises."
"Very friendly and helpful staff.i was given options for extras which improves my performance and reliability and these were very reasonable in price."
"I also appreciated the availability of a hire car. I have recommended your garage to my friends based on the excellent standard of service and competitive and transparent pricing."
"They have never been beaten on price and the customer service impeccable."
"Things included as standard with Mazda cost thousands as optional extras elsewhere."
"They gave me a fantastic deal and worked out a discount for me to get the added options to stay within my budget."
Cons:
"Bought a second hand Mazda 6, within 5 months had issue with brake discs and pads due to corrosion."
"I've had Mazdas for 15 years and just had a bill for £1399 for engine fault on a 4.5 year old car 33k miles which they know about but couldn't give a dam."
"It's a great friendly dealership. They can't do enough to help. Just be careful with the costs involved. I was quoted £249 for an oil and filter service, 2 months later and I'm still in shock to be honest."
"Mazda rip off... Parasites!!!! If I could give them - 50 stars I would."
"Was completely gutted. I chose this garage thinking I would be safe from any risks or problems. But not only did I pay for works I didn’t receive and be told I needed works that I didn’t. But the lack of interest in resolving my complaint after flagging these issues to them."
"Took my Mazda to this garage assuming the works would be done correctly... I paid for the rear wiper to be replaced which also wasn’t done."
"During the last service, the rear bumper got scratched and damaged. The service centre denied responsibility saying I couldn't prove condition of the car before it got serviced."
Facility & Comfort
Pros:
"The whole salesroom is very clean, bright and open. The waiting area is very comfortable."
"Nice and comfy place for waiting your car to be serviced."
"The showroom is brilliantly presented - this is a dealership that you want to spend time enjoying."
"A friendly professional and totally trustworthy garage."
"Always a great experience going here. Have been buying my cars here for over 40 years and never been disappointed."
"The car was presented in excellent condition and Michael was extremely knowledgeable and helpful."
"Love everything about the car, great to drive and aesthetically you can't go wrong with a Mazda."
Cons:
"Car not washed or vacuumed."
"The only optional extra that I would have loved Mazda to offer is the panoramic roof that a lot of manufacturers are offering now - but it certainly wasn't a deal breaker."
"Sent an email asking for the price of a new seat for my Mazda 3... No reply."
"Returned six (!!) times under warranty to get broken headlamps fixed."
"Not a good experience - asked to book in for service and MOT for 8.30 and did so. Requested a time to collect and advised after 4 pm. Arrived at 4.15 and told after, a long wait, that the car would be a further hour."
"Had to wait over 2 weeks to get initial appointment anyway and then to get it fixed would be another 2 weeks."
"The post code brings you in center of town. A street number would help to find the place easier."