Marshall Skoda Dartford Reviews Summary

Customer Service

Pros:

• "The whole team was very personable as well as knowledgeable - Claire, James, Terry & Janette - with special mention going to Claire B for providing excellent customer service at every stage of my car buying journey!"
• "Special mention to salesman, Justas, who was professional, knowledgeable and extremely helpful."
• "All appropriate COVID controls were in place, and my issue was dealt with effectively and professionally via Mel."
• "The team managed my appointment professionally from start to finish, including the over the phone booking."
• "Excellent service I received today...special mention to Gemma who I dealt with and the lovely lady in reception who was so friendly and welcoming and made me cups of coffee."
• "Great customer service from start to finish."
• "All of the staff are fantastic and a very special to Claire Beecham who really took care of me."

Cons:

• "Not happy, wasn’t issued scratch cover documents, my service plan wasn’t registered - meaning I had to pay again."
• "Horrible parts department - people are working there who don't even know anything about their own car manufacturer that they are working for."
• "Awful Experience! I accompanied a Disabled Customer to Marshall Skoda in Dartford. This was the most horrifying encounter to witness."
• "Service desk very slow. On first visit I had to wait 30 minutes, second visit 55 minutes."
• "The team lie and I have zero faith in their ability."
• "Unhelpful front desk staff who doesn't know the specs of the car that is for test drive."
• "Very poor customer experience. Charlie admitted he knew nothing about the cars on site."

Sales Experience

Pros:

• "I have just bought a new car from them and the experience was excellent."
• "Superb new car sales experience."
• "The purchase itself was hassle free and fast."
• "Fantastic, premium experience from beginning to end."
• "Found the exact vehicle with all the specs and in the right colour we wanted."
• "We couldn't be happier with the experience and our Skoda Kodiaq."
• "Excellant experience from start to finish, with equally great aftercare."

Cons:

• "I walked in with my family recently with the actual intention of buying the new Škoda Kodiaq... but after 40 minutes of not achieving anything, we left in frustration."
• "Don't think they will actually repair your vehicle!!!"
• "If I could give less than 1 star I would! I have never experience such bad customer services in my 30 years on earth!"
• "STAY AWAY from this company would rather buy a car from thier rival company LADA."
• "Pretty poor service. Visited and asked for a pcp quote on a car. I never received the quote."
• "But when I have problems with my car and I need help no one cares."
• "I am disappointed to say that my experience with Skoda Dartford's sales team has been quite poor."

Facility & Amenities

Pros:

• "Coffee and water available to self serve."
• "Well set out, for a dealer parking was very good."
• "The Skoda Dealership in Dartford was clean and bright."
• "Lovely big airy showroom. Very clean and modern."
• "Space is clean, bright and customer friendly."
• "Otherwise the showroom was bright, spacious and spotless, as were the cars."
• "The showroom is very smart and all the team were very welcoming with tea/coffee offered on each visit."

Cons:

• "After waiting 40 minutes and still no car, I gave up and left."
• "Two times I tried to service my car, and two times was I sent away with nothing."
• "No email? I went elsewhere."
• "Failed on two attempts to test drive a car."
• "Couldn't get the exact vehicle we wanted to test drive before we buy."
• "My appointment was scheduled for almost 2 weeks when they called me and cancelled it as they didn't have the courtesy car for me."
• "Tha sales progress is good, but after sales are the worst ever."