Doree Bonner International Reviews Summary

Packing and Handling

Pros:

• "Within a day they had almost the whole house wrapped and packed into the lorries and it was one of the hottest days of the summer."
• "They were super quick with wrapping all our contents, and taking care of delicate/fragile items, specifically packing these with more care than I would expect a removal company to use."
• "Three men came to pack and load the truck. In 4 hours the whole flat was empty. They were really nice, professional and efficient."
• "The team were quick and efficient and packed the whole house in around 3 hours."
• "Everything was professionally wrapped, including some delicate paintings, and neatly labeled for us to know what the contents are upon arrival."
• "All goods well packed and nothing damaged in the move."
• "They packed our house up in three days working with great care and efficiency."

Cons:

• "The movers have broken our treadmill they damaged the buttons and when moving they had to disassemble the machine but they did not assemble it back correctly and is now not switching on."
• "They failed to wrap them before removing them from my home."
• "Upon opening the shipment we discovered that many of our possessions had broken in transit due to poor or non-existent wrapping of these items."
• "A lot of things were just shoved in boxes."
• "Not all our hanging items were in wardrobe boxes like they were supposed to be, and an open box of washing powder had been chucked in a box so went everywhere."
• "They did accidentally damage my TV base / stand as they lowered it into a box. Also, a table top was damaged."
• "Doree Bonner badly underestimated the volume to be packed, so on packing day, they sent too few people, with too few boxes, too little time, and too small a van."

Customer Service

Pros:

• "I would unreservedly recommend Doree Bonner International to anyone looking for a reliable and professional removals company."
• "Georgina (Dartford office) has been extremely helpful and patient each time."
• "Your assistance with UK customs was extremely helpful and made what initially appeared to be a nightmare into something manageable."
• "The office staff were very helpful and friendly, on the day the team arrived early, they were polite and professional and all worked very hard."
• "Everyone we dealt with at all stages of the process were incredibly helpful and informative, and we felt totally confident on the big day that all our belongings were being dealt with carefully and professionally."
• "The service team, were very prompt with all their responses and answered all my questions with ease."
• "The company responds to all queries immediately."

Cons:

• "The service and communication leading up to this point via email was haphazard."
• "Extra charges for problems of theirs/the port's, chasing for payment the day after invoices are issue."
• "I've emailed them many times. Each time, when they fail to reply and I follow up, they just say that they have posted me a letter about this."
• "I have raised a FORMAL COMPLAIN, but still no answer."
• "Even speaking to Kieran their group manager who doesn’t respond to calls or emails."
• "We heard very little from Doree Bonner during this time despite reaching out several times for updates and estimates on when our delivery would occur."
• "Doree Bonner would not confirm the date when the delivery would take place."

Delivery and Timeliness

Pros:

• "The gentleman who delivered my goods was friendly, on-time (even willing to come earlier) and quick."
• "Definitely 5 Star service, from the initial meeting to discuss our move to Australia up to the end when our furniture was packed we received great service."
• "They arrived just after 9, well on time and worked effortlessly to get everything unloaded."
• "Arrived each day on time."
• "Our goods arrived safely and intact on time and your removal men both ends were polite and helpful."
• "We were well informed of dates and times, and they worked with us to ensure the best time possible."
• "The movers went out of their way to help me arrange things and double check that I was happy with everything before they left."

Cons:

• "Now it seems that our load has been shipped September 18th, although a confirmation has not arrived. The ETA is for mid-October, this will after SIXTEEN WEEKS our moving day."
• "Delivery was made in 20 weeks!!!"
• "Arrived 10 days late to pack things up even though booked!"
• "We have not had our furniture (from Australia) to our new flat in London for the past 5 months."
• "I had to escalate to get them to deliver in line with the original terms of the agreement rather than at their convenience."
• "The movers showed up 3 hours early on the day of the move."
• "After our things were delivered in December 2019 (some broken, some lost, several boxes stored in water)."