Fakenham Garden Centre Reviews Summary

Plant Selection

Pros:

• "The plants and varied and in lovely condition."
• "Lots of plants, bulbs to choose from. Good range of garden tools, and many gift items available."
• "Lovely selection of plants, which all appeared to be healthy, damp and not pot bound."
• "They always have lovely plants, bedding and well established ones."
• "Lovely selection of plants at reasonable prices."
• "A huge variety of garden plants, shrubs etc."
• "Excellent stock of hardy plants, well looked after and look very healthy."

Cons:

• "Some of the plants such as acers had not been looked after and where poor quality."
• "Had a look around the garden centre and the plants looked healthy but quite expensive so didn't buy any."
• "Have been to Fakenham Garden Centre for a good few years, and have always been impressed with the quality of the plants. However, went there today to buy some vegetable plants, and was shocked at the state of them."
• "We went for a tree, but there was little choice for a large garden centre."
• "Plenty of expensive bought in plants outside."
• "Fakenham garden centre is a little pricey on their plant selections."
• "A little pricy as most garden centres are although unable to find what we were looking for."

Staff and Service

Pros:

• "Nathan the young chap who was friendly knowledgeable and helpful and a pleasure to buy from"
• "The staff were delightful and helped us take things to the car, and answered every question asked."
• "Great friendly staff who have always been happy and keen to help."
• "Thank you to the wonderful staff who were very helpful."
• "Knowledgeable staff who are extremely helpful."
• "Really helpful and friendly staff, if they didn't know something they soon got someone who did, nothing was too much trouble."
• "The staff are very friendly and experienced in horticulture."

Cons:

• "Lady on the checkout was just plain rude bordering on hostile."
• "Struggled to find what we wanted and found a complete lack of empathy from the two staff members we interacted with."
• "An unfriendly lady said no to begin with as it didn't have the card on it for dogs! She talked loudly so everyone heard and was very abrupt."
• "Staff are very unfriendly, unhelpful and rude!"
• "I was shocked by the attitude of staff members both in cafe and in the garden centre."
• "Staff did not seem to have much knowledge on plants."
• "Unfortunately the staff seemed miserable and were less than willing to help."

Cafe and Food Quality

Pros:

• "The cafe is lovely with great food and child friendly."
• "The cafe serves delicious sandwiches, hot meals, snacks and the cakes are incredible."
• "Nice food fresh well prepared and presented."
• "The food and service exceeded our expectations."
• "The Sunday lunches looked fantastic."
• "The food in the cafe is great, very tasty and well cooked."
• "Lovely cafe, really good choice of food and delicious cake."

Cons:

• "And there where flies crawling all over the cakes and scones in the cafe 🤮."
• "The coffee is vile, and the food is very poor."
• "We were planning on having a bite to eat there, but as soon as we walked in there was a dreadful smell (blocked drains, toilet)."
• "However quite disappointed with food in the cafe today."
• "They had a very good system for covid security and the food looked amazing but we both found that our meals lacked any flavour."
• "Also the breakfast was very bad too for £12.99 for watery baked beans and a poor quality sausage just not worth it stay away from the cafe."
• "But cafe is expensive now child's box £8.99, so just asked for plain cheese sandwich cost £4.99 for 20 month child who will only eat half."

Facilities and Cleanliness

Pros:

• "Good restaurant and parking."
• "Adequate parking and on site facilities."
• "Nice little cafe and good parking."
• "Large car park & a clean tidy coffee shop/restaurant add to a comfortable relaxing shopping experience."
• "Accessible for wheelchair users, had two wheelchair available to use if needed."
• "Parking right outside with level access for persons with disabilities."
• "Beautifully presented centre. Lovely displays of plants, shrubs and everything you could possibly need for your garden."

Cons:

• "Toilets need up dating not very clean."
• "Only really negative was how loud it was in there, tables very close together and sound echoed around the area."
• "Parking a bit limited if its busy and no dogs allowed which is a shame."
• "Disabled parking was limited, so a land rover using one of the bays and not displaying a blue badge made it difficult to park."
• "Carpark was full when we arrived so parked along the road."
• "Garden centre nice but cafe very unhelpful. Not allowed to take dog to order food."
• "The only downside I was aware of, was if you wanted a greenhouse or a shed, there were very few to see, as their display area for this type of object was limited by space."