Paramount Plants & Gardens Reviews Summary

Customer Service

Pros:

• "The staff are very patient and helpful."
• "Customer services excellent; they quickly answered any queries and supplied us with appropriate after care instructions after we had taken delivery."
• "Excellent and very quick customer service."
• "The customer service I received was exceptional and the delivery service was very quick and reliable."
• "Customer care was brilliant."
• "Paramount also have a brilliant customer service!"
• "The customer service has been extremely good, all of my questions (of which there have been many) have been answered in lots of details and very promptly."

Cons:

• "Not sure whether they did or it was their normal lead time as they did not respond to my email."
• "So they've just taken money. Go elsewhere!"
• "Please people do not use this company as they are absolutely useless and if I had not contacted them then they would have just kept my money."
• "Shame that the online version don't ever answer the phone though."
• "Took 5 weeks to get a delivery date. Then the delivery didn't turn up, had no comms to why or what's happening, and no reply to any of my emails!"
• "I had to write five times to request a replacement plant - every time I was promised a delivery as they 'have just received a new batch' and then nothing arrived."
• "It took a very long time to get a response from them about this."

Delivery

Pros:

• "Delivery - no fault and followed instructions."
• "The delivery was excellent, the plants Red Robins on frames were in excellent condition."
• "The delivery driver could not have been more helpful and co-operative."
• "Delivery was spot on."
• "The tree ferns that I bought, where delivered to the door of my client, on time and with help from the driver."
• "We were kept informed about delivery and the driver who’d delivered our last load was so friendly and helpful."
• "Delivery was efficient and arrived on the dates requested."

Cons:

• "I had to reschedule my day to be at home to receive it."
• "Made an order of 5 Himalayan birch trees... 4/5 trees came completely bent due to the way they were transported in the lorry."
• "Bought 2 roses, very expensive but when arrived they were dumped at the bottom of the drive."
• "The only reason I’ve marked 3 stars is because I feel the delivery process does not warrant the £60 charge."
• "However now we have received two plants that according to the web site are male with catkins but clearly they are not and now they dispute this despite an email quite specifically saying they are male variety which was prior to us planting."
• "While they missed the first delivery on Saturday, they quickly rectified the situation."
• "On contacting Paramount they do not give refunds unless you are unhappy with your order on delivery."

Product Quality

Pros:

• "Fantastic Eucalyptus Gunnii delivered just over a year ago to fill the privacy gap left by neighbours cutting their own trees down."
• "Plants delivered much bushier & taller than expected."
• "The plants arrived in excellent condition, well packed and cared for in transit."
• "Very happy with our purchase."
• "Always supply good quality products to us."
• "Great looking plants delivered."
• "We are very pleased with the quality of the trees."

Cons:

• "One plant slightly pot-bound but looks otherwise healthy."
• "Dead sampling was given to me. Out of 6 trees only 1 tree was alive (2years ago). Ordered tree height was also less then what I paid for."
• "Over £120 paid for a Cornus Alternifolla Argentea which was supplied with a rotting root stock."
• "The tree that died was bought as a bare rooted tree so I would recommend doing a scratch test before you say you are happy to accept your trees."
• "Unfortunately the styrax didn't make it."
• "I ordered the 60cm - 80cm 10ltr pot Sambucus Nigra black lace plant. The item I received was much smaller, barely 50cm."
• "Unfortunately the trees I ordered died soon after being planted."